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TotalAV Antivirus Review | Can You Trust This New Brand?

Andrew Sanders
Andrew Sanders
Writer on technology, information security, and telecom
Our Verdict:

Is TotalAV worth your money? Can you trust it over the big names in internet security? Find out all of this and more, in this in-depth review, updated to the latest version. 

 

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Detailed Expert Review

TotalAV Overview

TotalAV makes some bold claims about its product. Its “antivirus engine” is apparently “trusted by millions of people”. It offers “daily virus definition updates” and an “outstanding virus detection rate”. 

But aren’t viruses old news? What about ransomware, trojans, spyware, and bots

Finding the right antivirus software can cost serious time and money. I should know - I’ve been testing every major antivirus program on the market. Read this in-depth review to see if TotalAV is worthy of your investment.

TotalAV Security Features

TotalAV offers the full range of security features you’d expect from an antivirus program. In some respects it goes beyond this, and looks more like a complete internet security package.

However, some features are unavailable even with the most expensive package. And as for the free version… we’ll come back to that later.

TotalAV’s branding is oriented toward the detection and removal of viruses, however this does not mean it lacks protection against other types of malicious software

In this case, “antivirus” is consumer-friendly terminology for antimalware. TotalAV is well-equipped to tackle modern threats, including the current kingpin of the malware criminal underworld: ransomware.

Real-Time Virus and Ransomware Protection

TotalAV is quite a new product, and there is little in the way of third-party testing. So I decided to run some tests of my own.

I started with some tests to ensure that the program is genuine, and that it was active and correctly configured

TotalAV recognized and quarantined all four of my virus test files. TotalAV didn’t notice when downloaded a zipped version of a virus test file, but it did spring immediately into action when I tried to run the compressed file.

Real-Time Virus and Ransomware Protection

It would be pretty worrying if TotalAV had failed to recognize these harmless “malware” files. So this, in itself, is not surprising.

What is impressive, however, is how quickly TotalAV recognized them. TotalAV had quarantined all files less than a second after I created, downloaded or unzipped them.

In addition to general malware protection, TotalAV is keen to promote its advanced ransomware protection

Ransomware is currently wreaking havoc across the web, and some estimates place the total economic cost of this particular type of malware in excess of $11 billion in 2019.

Ransomware hijacks your device,  encrypting your data or locking your screen until you pay a ransom to the hacker. This is a particularly distressing form of cybercrime that can leave you little choice but to transfer cryptocurrency to some unknown assailant - with no guarantee that they’ll unlock your device once you’ve paid.

TotalAV instantly recognized the fake ransomware I unleashed on my PC. Again, the quarantine took place less than a second after the threat arose. 

Real-Time Virus and Ransomware Protection

TotalAV appears to represent a safe choice for those who are rightly worried about ransomware.

Remote Firewall Access

A firewall monitors your internet connection, shielding your devices from incoming harmful software. A firewall can be an important part of your online security set-up.

Some internet security programs, such as Avira, have withdrawn their firewalls in recent years. The fact is that Windows Firewall does a decent enough job for most PC users. 

TotalAV states that it offers remote firewall access across all of its paid packages. This is technically true, but arguably misleading. TotalAV doesn’t provide a firewall - just a way to control Windows Firewall.

Remote Firewall Access

It might be useful, to some extent, to have easy, remote access to Windows Firewall settings within your main security program. But beyond this interface with a tool that you already own, TotalAV isn’t actually providing anything in this respect. 

This in itself shouldn’t deter you from considering TotalAV, but perhaps discounts this as a meaningful feature.

Browser Extension

Total AV’s Safe Site browser extension is downloaded separately from TotalAV and is available for free

The browser extension shortcut provides quick access to three browser actions: clear cookies, launch private window, and clear history.

Browser Extension

These buttons might conceivably be useful if you these three functions regularly and, for whatever reason, you don’t use hotkeys. The real point of the extension, however, is to provide safe browsing via the early detection of phishing sites

Phishing scams have evolved beyond the suspicious emails we’ve all received from grammar-challenged Nigerian benefactors. It’s increasingly important to have experts on your side, who can automatically steer you away from inauthentic sites trying to steal your login credentials or payment details.

On this front, Safe Site performed really well, spotting 9 out of 10 tested phishing sites and outperforming the built-in protection offered by Chrome. 

TotalAV Plans and Pricing

TotalAV has a free product and three paid packages. Some extra features are only available as extras. All versions of TotalAV are available across PC, Mac, Android, and iOS.

The free version of TotalAV is actually a malware scan and removal process. After the scan is complete and any malware is removed, the user is prompted to upgrade. To be fair, TotalAV is pretty upfront about this:

TotalAV Plans and Pricing

So, TotalAV Free doesn’t offer real-time protection or any security features beyond a malware scan and malware removal. And removal really is the only option - there’s no way to quarantine any suspicious files. You either ignore them or delete them.

Despite all this, I’m not all that concerned about the weakness of the TotalAV’s free offering. Free antivirus programs can offer good protection, but protecting your devices is obviously something important enough to spend money on.

The cheapest paid tier is TotalAV Essential. This product offers security features such as advanced ransomware protection, real-time protection against all types of malware, and remote access to your firewall.

The next tier, TotalAV Pro also includes a password manager and an “antivirus ebook” (I still haven’t located this). The top tier, Total AV Ultimate comes with a smartphone optimizer and 24/7 priority customer support.

TotalAV’s optimization tools are a welcome bonus for an antivirus program and are available on desktop at all pricing levels.

The System Tune-Up dashboard shows the three optimization tools:

TotalAV Plans and Pricing

The Startup Programs and Uninstall Applications work fine. The Browser Manager is a nice touch. It allows you to conveniently manage your cookies across multiple browsers.

The Disk Cleaner (which, for whatever reason, has its own sidebar entry) can delete junk and duplicate files.

TotalAV Plans and Pricing

These are not cutting edge features and are either available for free elsewhere or included with your operating system. But their inclusion with TotalAV turns it from a simple but effective antivirus to a centralized control hub for your PC.

None of TotalAV’s paid packages offers everything. This becomes apparent upon visiting the Web Security dashboard:

TotalAV Plans and Pricing

Two out of three of these options - Safe Browsing VPN and Ad Block Pro - were unavailable to me as an Ultimate subscriber. I was informed that they are “Premium Features”.

TotalAV Plans and Pricing

TotalAV uses the OpenVPN protocol and allows connections across 36 countries. VPNs are no longer the reserve of privacy and security geeks. They are offered with several top-end internet security programs. But a VPN isn’t offered as standard with many antivirus programs.

The Ad Blocker is also a Premium Feature. But frankly, I can’t see much reason to stump up extra cash for this.

It’s worth mentioning that two days after signing up, I did get an email offering me 50 percent off these extra features. This brings the cost of the VPN down to quite a competitive level.

TotalAV Plans and Pricing

Despite these optional extra costs, TotalAV represents good value if you factor in the current discounts. But if you’re looking for a free antivirus, you’ll be better off with a program like Avast. 

In comparison, Norton Antivirus Plus (also a great product) is currently twice as expensive as TotalAV Essential Antivirus, taking both brands’ discounts into account. Norton’s basic program does offer a password manager, however, which is unavailable at the TotalAV’s cheapest tier.

Just remember that the discount only applies for the first year

TotalAV Ease of Use and Setup

Once downloaded, setting up TotalAV is eminently simple. The install time, including downloading the malware definitions library, totals around twenty minutes. 

Navigating TotalAV’s security features could not be easier. If you can browse the web or check your email, you won’t have any problems using TotalAV’s intuitive and attractive user interface.

The user-interface operates a sidebar and tile-selection format.

TotalAV Ease of Use and Setup

Everything about TotalAV’s design is accessible, minimalistic, and intuitive

This is one of the reasons I’m more forgiving about the inclusion of certain “non-features” such as the firewall access and disk cleanup. TotalAV is actually a good way to access these features.

TotalAV is also a sleek performer. Neither the quick or full scans had any noticeable impact on my PC’s performance.

TotalAV Customer Support

TotalAV offers good customer service coverage. Live chat and email are available across all plans. Priority 24/7 customer support comes with TotalAV Ultimate. This includes phone support. 

Phone lines are provided across an impressive range of countries, including:

  • United States

  • United Kingdom

  • Australia

  • Canada

  • France

  • Germany

  • Spain

There’s also a number listed for “Europe” and “International”.

I decided to check out the live chat. I wanted to confirm whether TotalAV’s firewall was, in fact, a unique feature - or simply a means by which to control Windows Firewall.

The live chat operative asked me for quite a few personal details, including my full address and phone number. I wasn’t inclined to share this, particularly as I hadn’t actually provided this information at sign-up.

Despite my somewhat undiplomatic response to her request, the agent was very polite, immediately answering and my general query in an honest and upfront way.

I hadn’t received any email confirmation of my subscription, so I decided to email customer support to ask them to send this. TotalAV got back to me 15 hours later.

TotalAV Customer Support

This wasn’t an urgent inquiry, so I have no complaints about this response time.

TotalAV Products and Pricing Comparison

 

TotalAV Ultimate Antivirus TotalAV Antivirus Pro TotalAV Essential Antivirus
Platforms PC, Mac, Android, iOS PC, Mac, Android, iOS PC, Mac, Android, iOS
Number of Device Licenses 5 3 1
Advanced Ransomware Protection
Real-Time Antivirus Protection
Virus, Trojans Adware Spyware & Malware Protection
Protection against Phishing Scams
Free Up System Space with Disk Cleaner
PC Performance & Optimization Tools
Remote Firewall Protection
Stay Safe Online With Web Shield Extension
Web Browser Cleaner & Manager
Antivirus eBook x
Safe Password Vault x
24/7 Priority Super-Fast Support x x
Smartphone Optimizer & Protection x x
30 Day Money Back Guarantee

 

 

 

 

 

 

 

 

Bottom Line

Andrew Sanders
Andrew Sanders
Writer on technology, information security, and telecom

TotalAV is more than an antivirus program. It provides comprehensive protection against all types of malware, plus safe browsing, password management, and a VPN (at an extra cost).

Some extra features, such as the firewall and disk cleanup tool, are nothing you don’t already have. But even in this regard, TotalAV provides an excellent way to interact with these applications via its intuitive user interface.

If you’re looking for an easy-to-use antivirus program with a number of enticing extra features, take you the opportunity to grab TotalAV at the current discounted rate. 

What we like
  • Comprehensive protection against malware, including ransomware
  • Attractive and intuitive user interface
  • A full range of extra features available

What we don't like  

  • Free version is extremely limited
  • Some bonus features unavailable without additional payment

TotalAV is only a few years old. It’s just starting to get established in the highly competitive internet security marketplace. 

Why should you trust this company to protect your devices and personal information? Can TotalAV really offer you anything that the big names can’t? 

 

 

Check the top 3 alternative antivirus programs

Total AV User Reviews

1 61
Based on 62 reviews in 12 languages 4.2
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Jul. 11, 2019 NEW
United States
1.0
GET OFF MY COMPUTER
Windows User
I will never use any of your products. So leave me alone and stop your popups.
Jul. 11, 2019 NEW
Paul
Paul
Australia
1.0
Deceptive advertising
Mac User
I checked out an add for Total AV and decided to purchase it at the discounted price assuming all that was on the dashboard and written in the add was true and correct. after hitting the download button the extras assumed to be in...Show More
Jul. 11, 2019 NEW
Marine Vet
Marine Vet
United States
2.0
Never Again
Windows User
For simple reason/ well maybe not that simple - it screws up my windows 10, somehow it interferes with my keyboard functionality ( cap's not working) and doing other funky things. Initially, I thought it was my drivers and windows...Show More
Jul. 11, 2019 NEW
Australia
1.0
Total AV My personal experience
Windows User
The worst antivirus............I think the are the biggest malware
I Paid $$$$ but wated my money the deserve 0 star unfortunately no option below
Jul. 11, 2019 NEW
Pissed off
Pissed off
Canada
0.5
Rip off
Android User
I paid for the cheaper version, didn't like it deleted it, they kept charging my credit card, finally had to get my credit card company to send me a new card. NEVER AGAIN.
Jul. 11, 2019 NEW
Kevin L
Kevin L
Netherlands
2.5
Panda beats all...
Windows User
Been using Panda for the past 5 years. Awesome REAL-TIME protection, and updated against the latest intrusions far sooner than any other products to date.
Jun. 5, 2019
F. Morin
F. Morin
United Kingdom
1.5
Auto-renewal
Mac User
Thanks to Andrew Sanders I realized that auto-renewal was activated and the only way to change it was to contact them. In a friendly chat, I was quickly offered the same deal of the first year (80% discount for a valued customer) ...Show More
Jun. 2, 2019
Bonnie Tinnes
Bonnie Tinnes
United States
0.5
lost files
Windows User
I need to get contact with Total AV to get my money returned. After downloading the program, I lost all my files so I don't think it is a good thing. Now I can't get on the site to relay my message.
May 30, 2019
Julie Hutchison
Julie Hutchison
United Kingdom
1.0
not free
Windows User
free scan want money to remove anything
May 29, 2019
tony
tony
United States
5.0
funds recovery
Windows User
I trust the procedures i used to recover my funds from binary options trade,before i refer you to them i know they can help you,it's all left for you now,if you want to get back your money or not,if you still want to let go of it ...Show More
Transparency and Trust – We pride ourselves on being the only site where users can freely contribute and share their reviews on any antivirus with other community members. When you visit an antivirus site we link to, we sometimes get affiliate commissions that support our work. Read more about how we operate.