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NordPass Review 2022 — Is It Any Good?

NordPass nordpass.com
7.6
GOOD
Ranked 23rd from 52 password managers
Ranked 23rd from 52 password managers
Vanessa Flaxman
Vanessa Flaxman
Published on: July 2, 2022

NordPass Review: Quick Expert Summary

NordPass is a secure, simple, and easy-to-use password manager — but it’s not as good as the best password managers in 2022, including our top choices, 1Password and Dashlane

NordPass has good security features, including XChaCha20 encryption, a zero-knowledge policy, and multiple-factor authentication (MFA), and it offers a decent range of extras, like password sharing, password health checkup, a data breach scanner, and emergency access.

But NordPass’s features are generally more basic versions than those offered by other top password managers. NordPass also lacks a number of additional features, such as secure cloud storage and an automatic password changer, which competitors like Dashlane and LastPass include.

NordPass allows unlimited storage of passwords, credit cards, personal details, and secure notes in its vault. But the functionality is very basic — each entry is extremely limited in terms of what you can save, and there are no customization options. Top password managers such as Roboform, 1Password, and Dashlane allow for more detailed and customizable entries, and their auto-fill performs much better as a result.

However, my biggest issue with NordPass is its poor auto-save functionality on the mobile apps, which either doesn’t exist or simply doesn’t work well — either way, this is going to be a problem for most users. If having a good mobile app is important to you, I’d recommend 1Password, which has one of the best (if not the best) mobile apps on the market.

NordPass offers a free plan that includes all of its core features plus unlimited vault storage and unlimited device synchronization — but you can only be logged into one device at a time. NordPass Premium and Family both come with the full range of advanced features, and allow use on up to 6 devices at once. NordPass offers a free 7-day trial and a 30-day money-back guarantee.

🏅 Overall Rank #23 out of 52 password managers
🔐 Encryption XChaCha20
🎁 Free Plan Unlimited passwords, 1 device
💸 Pricing $23.88 / year
💰 Money-Back Guarantee 30 days (+ 7 day free trial)
📀 Operating Systems Windows, Android, Mac, iOS, Linux

NordPass Full Review

NordPass is a simple and secure password manager that comes with a decent range of basic but useful features.

In addition to providing unlimited storage and the latest in encryption technology, NordPass offers secure password sharing, data breach scanning, password health checks, multi-factor authentication, biometric logins, and emergency access. However, its features are more basic than other top password managers, its auto-fill is disappointing, and its mobile apps still need a lot of work.

NordPass’s Free plan is more generous than many other password managers, and all of its paid plans come with a 30-day money-back guarantee.

NordPass Security Features

NordPass Security FeaturesUnlike most password managers, which use the industry-standard 256-bit AES encryption, NordPass uses the XChaCha20 encryption algorithm — a more modern algorithm considered to be more “future-proof” than AES encryption (although 256-bit AES encryption is also impossible to crack).

While it’s hard to say if XChaCha20 actually makes NordPass more secure than other password managers, it’s certainly never a bad thing to know your sensitive information is protected by the very latest in secure-technology developments.

NordPass also uses zero-knowledge architecture, meaning all of your data is encrypted locally rather than on NordPass’s servers. This means that not even NordPass is able to see or access your passwords and other sensitive information, and in the unlikely event of NordPass being hacked, your data would still be safe.

One potential downside to zero-knowledge protocols is if you lose your master password, you lose all access to your account, but the good news is that NordPass offers an account-recovery option: a Recovery Code. LastPass offers multiple account recovery options, including SMS recovery and a one-time password, and I think NordPass could benefit from having additional account recovery options. However, a lot of password managers, including Bitwarden and Sticky Password, don’t offer any kind of account recovery at all, so at least NordPass offers something.

NordPass also comes with some additional security features, including:

  • Multi-factor authentication (MFA).
  • Biometric logins.
  • Secure password sharing.
  • Data leak scanning.
  • Password health checks.
  • Emergency access.

Since adding these more advanced features, NordPass has a more comparable offering to other premium password managers. However, a lot of these features — including data breach scanning, emergency access, and password sharing — are far more basic than those offered by premium competitors such as Dashlane and LastPass.

Overall, NordPass has all of the core features you need to manage your passwords and other sensitive information in a secure way. It’s far from being the most advanced or customizable password manager on the market, but it comes in a clean and intuitive interface, and with a number of additional tools that combine to make it a decent option in the password-manager market.

Password Vault

NordPass’s password vault can be accessed via its desktop apps for Mac, Windows, and Linux, via iOS and Android mobile apps, and via a web browser — meaning you can always access your account, no matter what device you are using.

All apps have all the same features, functionality, and design, so you can easily access, add, and edit your information from all of your devices.

NordPass Security Features

NordPass’s password vault is intuitive. Adding new entries is easy — simply go to the relevant category, click on Add New, fill out the appropriate details, and hit Save. You can store passwords, secure notes (like Wi-Fi passwords, alarm codes, or other text-based information), credit cards, and personal information (address, phone number, email, etc).

NordPass also includes a fully customizable Folders feature. You can create as many folders as you wish, and use them to organize your passwords, secure notes, and other information. This is a nice feature, although 1Password goes one better and allows you to create multiple vaults, making it even easier to securely organize and manage your sensitive data.

NordPass Security Features

However, although NordPass makes adding entries easy, it’s extremely limited in terms of what you can add. The fields provided are very basic, and there are no customization options. There’s nowhere to store things like IDs (driver’s licenses, passports, etc) other than as free-text in Secure Notes, and it’s not possible to add file attachments.

Other password managers, such as 1Password, Dashlane, Keeper, and RoboForm, let users add custom fields to each entry (or create fully customized entries), add file and photo attachments, and store documents in included secure cloud storage, and I’d definitely like to see NordPass offer something similar. RoboForm’s entry forms are even customizable by location, automatically adapting to the different IDs and documents you may need in different countries.

NordPass Security Features

Overall, NordPass’s password vault has all the basics, and its interface is simple to use and understand. But personally, I find it far too simple, and I would like to see more options for saving more detailed information, like those offered by 1PasswordDashlane and RoboForm.

Browser Extensions

NordPass has browser extensions for Chrome, Firefox, Opera, Edge, Brave, and Safari. NordPass Security FeaturesNordPass’s browser extension lets you use all of NordPass’s essential features — you can access and search your entire password vault, view all your items, launch websites, add or edit entries, and access all the NordPass tools as well as the Settings menu.

NordPass Security FeaturesOnce I’d installed the browser extension, the NordPass logo appeared in every username and password field whenever I visited a login or new account page. NordPass would either automatically auto-fill my login credentials, or I could click on the logo and choose to fill them from there. You also have the option to view and copy your credentials, and NordPass also shows the strength of the password in question, which is a nice touch.NordPass Security Features

In my tests, NordPass accurately auto-filled my username and password for every site I visited, and when creating new accounts, it automatically generated a randomized secure password for my new account and then offered to save the new password to my vault.

NordPass Security Features

However, while NordPass performed well in terms of usernames and passwords, I was disappointed with how well it recognized and auto-filled other personal details — including addresses, contact details, and credit card details.

I tested the auto-fill on a number of different websites using a variety of different browsers, and on every occasion there was at least one thing either wrong or missing.

Other password managers offer much better auto-fill capabilities, such as 1Password, RoboForm, and Dashlane — which both provide faultless auto-filling of all required fields. NordPass Security FeaturesHowever, even if it didn’t fill out the information automatically, NordPass’s browser extension did at least make it easy for me to find and fill out this information. By clicking on the NordPass logo in the relevant boxes, I could easily view the information I needed — e.g. my credit card details — and copy and paste what I needed directly from the browser extension pop-up.

NordPass Security FeaturesOverall, I was impressed with NordPass’s browser extension. It’s nowhere near as good as 1PasswordDashlane, or RoboForm in terms of auto-filling, but you can access NordPass’s full range of tools and features, which makes it a handy and safe way to access your personal information when online.

Password Generator

NordPass’s password generator can be accessed from the desktop, web, and mobile apps, and directly from the browser extension.

The password generator is easy to use, and offers lots of variables for creating your password. You can generate passwords based on either characters or words, and choose to include capital letters, digits, and symbols, as well as define the exact length of the passwords: 8-60 characters, or 3-10 words.

LastPass and Bitwarden’s generators can produce longer passwords, whereas Dashlane has a lower limit of just 40 characters, but otherwise NordPass’s password generator is pretty similar to — and just as good as — those from other competitors. And to be honest, I think 60 (or even 40) characters is plenty anyway. NordPass Security FeaturesOne particularly nice addition is the ability to view your generated-password history. Dashlane also has this, but it’s not a feature many password managers provide. This is a useful feature if you forget to save a new password at the time of creating an account, as you can simply check through your history and then easily copy and save the password to your vault.

Overall, I like NordPass’s password generator. It does everything you need it to do, it’s easy to access whenever you need it, and it has the added benefit of providing password history.

Multi-Factor Authentication (MFA)

Multi-factor authentication is an optional way to add an extra layer of security to your NordPass account. All good password managers offer some form of two-factor or multi-factor authentication, and NordPass is no exception.

NordPass offers the following MFA options:

  • Authenticator app — Google Authenticator, Microsoft Authenticator, Authy, and more.
  • Security keys — A physical USB key that must meet FIDO U2F standard.
  • Biometrics — Fingerprint (Android and iOS) or Face ID (iOS only).

NordPass Security Features

Keeper offers an even wider range of MFA options, including one-time SMS codes, smartwatch compatibility, and other advanced options in addition to those NordPass offers. But a lot of other top competitors, including RoboForm, offer more limited 2FA (two-factor authentication) options, so overall NordPass stands up well in this area.

Setting up multi-factor authentication with NordPass is easy. During my tests, I went to the Settings menu on the app and clicked Enable. This immediately launched the Nord Account web page, from where I was given the option of setting up MFA using either an Authenticator app or a Security key.

I chose to use an authenticator app. As soon as I clicked on this option, a QR code popped up, and I was directed to scan the code using my chosen authenticator app. I then entered the provided code, and voila. I had successfully enabled MFA in less than 2 minutes. NordPass Security FeaturesOnce enabled, NordPass also immediately provided me with a list of backup codes — which it prompted me to save somewhere safe. These codes mean I can still access my account if I can’t use my authenticator app, i.e. if I lose my phone. This is a great addition for extra peace of mind.

Security Keys can also be set up from your Account Settings in your main Nord account, and biometric logins are set up directly from the mobile apps, and both are equally straightforward and quick to set up.

NordPass Security Features

Overall, I’m impressed with NordPass’s range and quality of MFA options. There aren’t quite as many options as offered by Keeper, but all of NordPass’s MFA options are easy to set up and use, and they all function perfectly.

Shared Items

NordPass lets you securely share any of the items you’ve stored in your vault — login details, credit card details, personal info, and secure notes.

Sharing items is only available to NordPass Premium users, but NordPass Free users can receive them. This isn’t that unusual, although Dashlane and LastPass do both allow their free users to share a limited number of passwords.

NordPass has no limit to the number of items you can share or receive, and you can share items with as many different users as you wish. The only thing you can’t share is Folders — although it is possible to select all entries within a folder and send them at once. Dashlane allows entire categories to be shared, LastPass users can either share individual entries or create shared folders, and 1Password even allows an unlimited number of separate vaults that can be shared with different users, so although NordPass’s sharing facilities are okay, they’re not the best.

Sharing any of your records with NordPass is simple. Simply select the entry, choose Share, and enter the email address(es) you want to share it with. It’s possible to revoke access to an item you have shared at any time, and you also have the option to choose the rights the recipient(s) will have Full rights, which means they can view and edit the entire entry, or Limited rights, which means they can’t view the sensitive information (i.e. the password itself) or edit the entry, but they can use the logins so long as they have the browser extension installed. This is a nice feature that most top password managers also offer, including Dashlane, RoboForm, and LastPass. Keeper also allows different rights permissions (such as read-only or editable), but not the option to hide the passwords themselves.

NordPass Security Features

NordPass also offers a Trusted Contacts feature, for an extra layer of security. This involves sending encrypted messages over a third-party app in order to establish a secure connection with a particular user before sending them any items. The process is clearly explained and relatively quick to set up, but I personally find it confusing that this is an optional feature. Sharing passwords is not something you would want to risk doing unless it is 100% secure, so I don’t understand how there can be a “more secure” option available. NordPass couldn’t give me an explanation but assured me the standard (non-Trusted Contact) sharing feature is highly secure. In my view, if the Trusted Contacts is “more secure”, this should be the only option available.

NordPass Security Features

Overall, NordPass’s Shared Items is a convenient way to securely share your passwords and other sensitive information with people you trust. It works well, it’s easy to implement, and it doesn’t limit the number of items you can share. However, it would benefit from shared folder or shared vault options, like LastPass and 1Password offer, and I would like to see a clearer explanation of when or why Trusted Contacts should be used.

Data Breach Scanner (Premium only)

NordPass’s Data Breach Scanner searches the web to see if any of your account logins or credit card information have been compromised. However, this is a scanner that you need to run manually — there is no real-time monitoring, so you wouldn’t be notified of a new breach until/unless you run the scanner again.

Dashlane and Keeper both include continuous monitoring and real-time alerts, which is far more useful. That said, some password managers don’t offer any kind of data breach scanning at all — RoboForm, Sticky Password, and Bitwarden don’t — so it’s good that NordPass at least offers something.

NordPass checks for breaches on all of the accounts and credit cards you have saved in your vault. But it won’t check for other breaches linked to your email addresses across the wider dark web, which is something Dashlane offers.

NordPass Security Features

Using the scanner is very easy. Simply hit Scan Now and you’ll get your result. Data breach scanning is only available to Premium users, so if you’re on the Free plan, you’ll be told if you have any breaches — but you’ll need to upgrade in order to see the details.

I tested the Data Breach Scanner, and was alerted to 4 accounts that had been breached. NordPass then listed the websites in which the breaches had occurred, and by clicking on each entry, I could see full details — including the date the breach occurred, and the information that was leaked. Before I could view this information, NordPass sent an email to the address in question to verify that I had access to it.

NordPass Security Features

NordPass’s data leak monitoring is a good feature. It’s easy to use, checks all of the information in your vault without limit or need for manual input, and makes it easy to fix compromised accounts. However, it would be better if it offered continuous monitoring and alerts of new breaches, and better still if it allowed you to add email addresses for wider dark web monitoring, like Dashlane.

Password Health (Premium only)

NordPass’s Password Health is a useful feature for checking the strength and “health” of your passwords. It checks for 3 things:

  • Weak Passwords — Easy to guess.
  • Reused Passwords — Used for multiple accounts.
  • Old Passwords — Over 90 days old.

This feature isn’t unique. Most password managers offer something similar, including 1PasswordDashlane, Keeper, RoboForm, and LastPass.

NordPass Security Features

My Password Health checkup highlighted 61 accounts for which I have weak passwords, and 109 accounts where I’ve reused a password more than once! I’ve invested a lot of time updating my important passwords over the last few years, but this just goes to show how many old passwords and accounts I still have that are vulnerable.

From this main report screen, NordPass provides links to the relevant websites so you can change your password, but it doesn’t show your current password — you’d need to search in your vault if you wanted to see that. NordPass Security Features

NordPass’s Password Health is a useful feature, but it could be better. It makes it easy to see accounts that are vulnerable and serves as a good prompt to update them, but changing your passwords one site at a time is a very slow and manual process. Dashlane and LastPass both offer automatic password changers that sync with certain well-known websites and allow you to change your password with one click. This is a great feature that I would love to see NordPass also offer.

Emergency Access (Premium only)

Like most top password managers, NordPass allows you to share your passwords with selected individuals in the event of an emergency. Only Premium users can set up emergency contacts, but Free users can be the recipients. Dashlane offers emergency access on its free plan, but most other password managers — like RoboForm and LastPass — also reserve this feature for their premium plans.

NordPass Security Features

Setting up your emergency contacts is easy. You simply go to the Emergency Access section on the app, choose Give Access, and enter the recipient’s email address. They will then receive an email from NordPass, and they will have to open the app to accept the request. Once accepted, this contact can request emergency access to your passwords at any time — you will be notified by email and have up to 7 days to confirm or deny their request, after which they will automatically be granted access. You can add multiple emergency contacts, and you can also remove them at any time.

NordPass Security Features

Although I was happy to see that NordPass offers this feature, it is far more basic than other password managers’ emergency access. NordPass’s waiting period is always 7 days, and the recipient will gain access to all of your passwords — but nothing else in your vault (credit cards, secure notes, etc). Password Boss and LastPass both allow users to choose from a wide range of different waiting times and enable you to choose exactly what each emergency contact can and can’t access from your entire vault, which I find much more useful.

NordPass’s emergency access can be set up and accessed from the desktop and Android apps, but it’s not currently supported on the iOS app. This is obviously quite inconvenient if you are an iPhone user.

Overall, NordPass’s emergency access is a good feature, and it works. However, I’d like to see it offer more customization options, like those offered by LastPass and Password Boss.

NordPass Plans & Pricing

NordPass offers 3 different plans:

  • NordPass Free
  • NordPass Premium
  • NordPass Family

The paid plans — NordPass Premium and Family — include all of the same features, with the only difference being that Premium is valid for 1 user, and Family is valid for up to 6 users.

All NordPass plans come with a 30-day money-back guarantee, and there is also a 7-day free trial for Premium.

Finally, NordPass also has 2 business plans, suitable for large organizations or those that need custom solutions.

NordPass Free

NordPass Free includes almost all of NordPass’s core features, making it a decent option for a free password manager. The Free plan includes:

  • Storage for unlimited passwords.
  • Password import & export.
  • Unlimited storage for personal info, notes, and credit cards.
  • Web form and payment details auto-save & auto-fill.
  • Password generator.
  • Multi-factor authentication (MFA).
  • Automatic sync across all your devices.
  • Use on 1 device at a time.

NordPass Free is a more generous free plan than many other password managers. For example, Keeper’s free plan doesn’t support auto-fill or syncing between devices, and Dashlane’s free plan only lets you store up to 50 passwords, but it also has password security auditing, data breach notifications, emergency access, and more, which makes it one of the best free password managers on the market.

However, NordPass Free’s biggest limitation is that you can only be logged into 1 device at a time. You can at least sync NordPass Free across all your devices, but you will need to log in each time you want to switch between your mobile, desktop, and other devices, which to be honest is a real pain. Avira Password Manager’s free plan allows for syncing across multiple devices, and LastPass’s free version allows unlimited syncing but only for one device type (desktop or smartphone).

If you only have one device, NordPass Free is a pretty decent option (although LastPass Free includes more features) — but otherwise I would recommend going for a premium option.

NordPass Premium

NordPass Premium includes all the features in the free plan, plus:

  • Sharing Items — unlimited items, to unlimited recipients.
  • Trusted Contacts.
  • Password health checker.
  • Data Breach Scanner.
  • Emergency access.
  • Use on up to 6 devices at a time.

NordPass Premium has a great range of features and generous allowances with its unlimited storage, unlimited sharing, and use across up to 6 devices at a time.

At $23.88 / year, NordPass Premium is reasonably priced, but it’s not as good a value as other password managers. For example, NordPass Premium is more expensive than RoboForm, one of the top “cheaper” password managers, and while its pricing is similar to brands like 1Password, Dashlane, Keeper, and LastPass, they all have a more well-rounded feature set that makes them a much better overall value.

However, if you’re not concerned about cost or extra features, and are mostly looking for a secure, simple, and easy-to-use password manager that you can use across multiple devices, NordPass is a decent option.

NordPass Family

NordPass’s family plan is identical to the single-user Premium plan, but it covers up to 6 unique users and costs $47.88 / year.

NordPass Family is a good option, but it’s not quite as good as 1Password’s family plan or Dashlane’s family plan — which are the best family password managers on the market.

Dashlane offers real-time dark web monitoring, a VPN, and secure file storage, whereas 1Password’s plan includes data breach monitoring, family-friendly vault sharing options, and it’s the only password manager that offers the ability to add an unlimited number of additional users for a small extra fee each.

However, NordPass Family is a similar price to Dashlane and 1Password, and still comes with a decent range of features, so if you don’t need more than 6 accounts, NordPass Family is a good option for families.

NordPass Ease of Use and Setup

NordPass is easy to use and has an intuitive interface, which makes it easy for users of all technical capabilities to navigate and set up.

Setting up NordPass is a very quick and simple process. Downloading the NordPass app, choosing my master password, and creating my account took just a few minutes.

NordPass Ease of Use and Setup

When first setting up your account, NordPass has a “Getting Started” tab in the top left of the main dashboard which you can keep going back to until you have completed all recommended initial steps. These include:

  • Adding your first passwords.
  • Adding the browser extensions.
  • Getting your recovery codes.
  • Setting up multi-factor authentication (MFA).
  • Upgrading to Premium (or starting the 7-day trial).

I like how easy NordPass made it for me to set up the most important features, and used this screen to work my way through these steps in order.

NordPass Ease of Use and Setup

I started with adding my passwords. NordPass can import your passwords from a wide range of other password managers using a CSV file (including Dashlane, Keeper, LastPass, and RoboForm) and every major browser.

NordPass Ease of Use and Setup

NordPass supports direct importing from the Chrome browser, but to import passwords from all other supported browsers and password managers, you first need to export them in a CSV file from the relevant platform and then import the file to NordPass. Imports via CSV files aren’t uncommon, but Dashlane, Keeper, 1Password, and LastPass all offer direct imports between top password managers, which is far more secure, not to mention more convenient.

NordPass Ease of Use and Setup

To import from “other” password managers, NordPass needs the CSV file to be in its own specific format. However, it doesn’t provide a template, so I had to export the passwords I’d just imported in order to get the format I needed — not the most seamless process.

That said, adding NordPass’s browser extensions was a straightforward process. Quick links are provided, and all worked perfectly.

The remainder of the NordPass set-up process involved getting my Recovery Code, setting up MFA, and starting my Premium trial, all of which was very straightforward and well explained.

All in all, NordPass is pretty easy to both set up and use. It’s well-designed, clean, lightweight, and intuitive.

NordPass Mobile App

NordPass Mobile App

NordPass has mobile apps for Android and iOS. I tested the app on both an iPhone and Android smartphone, and setting up was simple in both cases. As soon as the app downloaded, I was prompted to log into my NordPass account. As I’d already activated multi-factor authentication, I then had to enter the code from my authenticator app, and finally I was asked for my master password.

Once logged in, I was prompted to enable auto-fill from the phone’s Settings menu, and given the option to set up biometric logins. And that was it: set-up completed.

The NordPass mobile app is very intuitive, and most features are just like the desktop app. With NordPass’s mobile app you can:

  • View, edit, and share all of the data saved in your password vault.
  • Generate passwords.
  • Check your passwords’ health.
  • Scan for data breaches.
  • Auto-fill and auto-save (Android only) your passwords and login details.
  • Setup biometric authentication.
  • Reset your recovery code.
  • Manage emergency access (Android only).

NordPass’s mobile app works well for accessing, viewing, editing, and sharing all the information in your vault. The password generator and health checker also work perfectly, and in exactly the same way as the desktop app.

The mobile app’s auto-fill function also worked pretty well on both iOS and Android, although the credit-card auto-fill didn’t work on iOS.

NordPass Mobile App

However, my biggest problem with NordPass’s mobile apps was when it came to creating new accounts on my iPhone. It turns out, NordPass doesn’t currently support password generation or auto-save for new (or updated) passwords on iOS. This means I would have to manually add all new passwords I create (or change) on my mobile device into my NordPass vault — this is highly inconvenient. Auto-save is supported on Android, but in my tests its functionality was very hit-and-miss. Other password managers, including 1Password, Dashlane, Keeper, and RoboForm have excellent mobile apps with seamless auto-fill and auto-save functions, and personally I think NordPass should make this functionality a priority for its own mobile apps.

NordPass’s mobile apps also include an OCR scanner for uploading new credit cards and secure notes. This would be a great feature, but unfortunately it’s not very good. The Secure Notes scanner was okay, but the credit card scanner simply didn’t work at all — I wasted over 5 minutes trying, on both devices, and eventually gave up.

NordPass Mobile App

Another major problem I encountered was with the Data Breach Scanner. While on iOS the scan revealed the same results as the desktop app — that one of my emails had been breached 4 times — on the Android app it stated that none of my accounts had been breached!

NordPass Mobile App

Overall, I was disappointed with NordPass’s mobile apps. They work well if all you want is the ability to view, edit, and copy your passwords. But most of the other features were either poor-performing, or missing. If a good mobile app is important to you, I’d recommend 1Password, which has one of the best password manager apps for iOS and Android.

NordPass Customer Support

NordPass provides 3 types of customer support:

  • Online knowledge center.
  • Email.
  • Live chat.

Compared to other major brands, this is a pretty good range of support. Password managers typically don’t offer phone support, and Dashlane, Keeper, and RoboForm are the only other password managers with live chat functions.

Offering customer support is only half of it though. Ultimately, the important thing is how good it is. And I have to admit, NordPass’s customer support is excellent.

I used live chat on a number of occasions, and every time I was connected to an agent within a few seconds. Their responses were always helpful, friendly, and informative.

NordPass Customer Support

I also tested out their email support and was equally impressed. Emails are sent via a form submission from their Help Center. I immediately received an auto-response email confirming my request had been received, and I then received a helpful response to my email within just 2 hours. I replied, and had another response in my inbox just a few hours later.

Finally, I checked out NordPass’s online knowledge center. This is full of useful and informative articles, which are helpfully separated into sections such as Getting Started, General Info, Troubleshooting, and Billing.

NordPass’s customer service is all in English by default, and the online articles are only available in English. However, an agent confirmed that they can respond to both emails and live chat requests in any other language, with the help of an in-built translator.

Overall, I was very impressed with NordPass’s customer service. There are a range of options to suit most people’s needs, and responses were always quick and helpful.

Is NordPass a Good Password Manager for 2022?

NordPass is a very secure password manager. It uses the very latest in encryption technology — the XChaCha20 algorithm — as well as zero-knowledge architecture, multi-factor authentication, and biometric login security.

It’s also very easy to use, has an attractive and intuitive app interface, and it comes with some useful additional features, including secure file sharing, data breach scanning, password health checks, and account recovery options.

However, I do have a few complaints about NordPass. I would like to see more detailed, or customizable, fields for the data that can be stored in the vault, like the advanced fields offered by RoboForm. NordPass’s auto-fill is nowhere near as good as other password managers, like 1Password, Roboform, Keeper, and Dashlane. And most of all — I found NordPass’s mobile apps to be extremely disappointing when it came to creating and saving new account details, and not as good as other password manager apps for iOS or Android.

NordPass is also missing a few useful features offered by other password managers, such as secure cloud storage and data breach monitoring, both of which are offered by 1Password, Dashlane, LastPass, and Keeper.

Overall, if you’re after a simple password manager and can get past the issues with the mobile apps, NordPass has a decent offering. It offers unlimited password storage, has very smooth desktop apps, good browser extensions, and is reasonably priced. However, there are other password managers on the market with a more well-rounded feature set, better functionality, and a better value for money.

Is NordPass secure?

Yes, NordPass is very secure. NordPass uses the XChaCha20 encryption, which is said to be the future of encryption and more “future-proof” than the industry-standard 256-bit AES encryption. NordPass also has a zero-knowledge policy, multi-factor authentication, and biometric logins.

Does NordPass have a free version?

Yes, NordPass has a good free plan that includes all of its core features.
The free plan is valid for 1 user account, and can be synced across an unlimited number of devices. However, its main limitation is that it can only be logged into one device at a time. The free plan allows for unlimited storage of passwords, notes, personal info, and credit cards. You can also receive shared passwords from other users (but not share any yourself).

However, I prefer free password managers like LastPass and Avira, which both offer everything that NordPass Free does plus multi-device sync (LastPass Free also allows one-to-one sharing).

Can I access my NordPass account if I lose my master password?

Yes. NordPass provides a Recovery Code that can be used if you lose your master password. This key is provided when you first create your account, and can also be reset at any time from the desktop, mobile, or web apps.

LastPass offers more account recovery options than any other password manager, so if losing your logins is a concern, LastPass is a better option.

Does NordPass allow emergency access to my account?

Yes, NordPass has an emergency access feature. Only Premium members can set up emergency access, but NordPass Free users can be the emergency contact.

NordPass’s emergency access is basic, but it works. You can set up multiple emergency contacts, all of whom are then able to request access to your passwords at any time. You have 7 days to confirm or deny an emergency access request, after which it will be granted automatically. Emergency access provides your contact with access to 100% of the passwords in your vault, but none of your other information.

LastPass and Password Boss both allow a lot more customization with their emergency access feature, including what information each contact can access, and the waiting time to automatically gain access — which can be significantly shorter than NordPass’s set time of 7 days.

NordPass Products & Pricing

1-year plan
$23.88 / year
Family Premium
$47.88 / year
Bottom Line

NordPass is a secure password manager with an intuitive interface and a decent selection of features — including unlimited storage, secure password sharing, and data breach scanning. However, NordPass is missing some useful features offered by other top password managers like 1Password, Dashlane, RoboForm, or Keeper, its auto-fill and auto-save functionality is weaker than many other password managers, and its mobile apps aren’t the best. But if you want to try NordPass, there’s a decent Free plan, and both a 7-day free trial and a 30-day money-back guarantee on its paid plans.

About the Author

Vanessa Flaxman
Vanessa Flaxman
Freelance writer, editor, and tech enthusiast

About the Author

Vanessa is a freelance writer, editor, and tech enthusiast with a particular interest in online safety. In her free time, she loves to make the most of the world around her, traveling, hiking, and being in or near the sea.

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