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Trend Micro Antivirus Review 2023: Is It Good Enough?

Updated on: December 4, 2023
Sam Boyd
Sam Boyd
Published on: December 4, 2023

Trend Micro Review: Quick Expert Summary

Trend Micro provides an advanced anti-malware scanner for a good price, but its additional features are pretty inconsistent. Its real-time antivirus scanner uses a combination of signature-based scanning and advanced machine-learning techniques to detect malware. It performed extremely well in my testing, catching almost all of my test malware files — without slowing down my PC.

Trend Micro’s additional security features include:

  • Browser security extension.
  • PC tune-up.
  • Dark web monitoring.
  • Identity theft protection.
  • Data theft protection.
  • Password manager.
  • VPN.
  • Parental controls.
  • Social media privacy scanner.

I like Trend Micro’s social media scanner and browser security features, but some of its extras are extremely underwhelming. The optimization tools don’t offer much that PCs and Macs can’t already do, and the VPN and password manager are pretty basic.

But overall Trend Micro provides good, affordable malware protection in a user-friendly interface. It offers a free 30-day trial for all plans, and all purchases come with a 30-day money-back guarantee.

🏅 Overall Rank #9 out of 74 antiviruses
🔥 Firewall
(includes a firewall booster for Windows Defender)
🎁 Free Plan
💸 Pricing Starting at $14.95/year
💰 Money-Back Guarantee 30 days
📀 Operating Systems Windows, Android, Mac, iOS, Chromebook

Visit Trend Micro

Trend Micro Full Review

Trend Micro Full ReviewTrend Micro’s malware scanner and real-time protection are excellent, and the program has some good privacy features that help improve both online and offline security.

That said, Trend Micro’s additional features don’t quite stack up against the top antiviruses on the market. However, it’s a very user-friendly product with high-performing core features, and its different plans will definitely suit the needs of most users.

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Trend Micro Security Features

Virus Scanner

Trend Micro Security Features

Trend Micro’s virus scanner provides excellent anti-malware detection. It uses a combination of signature-based scanning (cross-referencing files against Trend Micro’s massive virus database) and machine learning. It can protect against known malware, as well as zero-day threats and malware variants — which can get past traditional malware scanners.

Trend Micro provides 3 scan options:

  • Quick Scan: Scans areas of your computer where security risks are typically found, such as your system folders, background processes, and registry.
  • Full Scan: Scans the entire disk (not including files that are password protected or encrypted).
  • Custom Scan: Scans files or folders of your choice.

To test the different scan options, I downloaded a huge archive containing nearly 1,000 malware samples — including viruses, worms, ransomware, spyware, trojans, adware, keyloggers, rootkits, and cryptojackers. I hid all the samples in different locations, making sure some of them went into my system folders and registry.

Trend Micro’s quick scan took 3 minutes on my computer, which is pretty impressive (some other antivirus products take 10–30 minutes for a quick scan). The quick scan identified every malicious sample in my critical folders, which is impressive.

Trend Micro Security Features

Next, I ran Trend Micro’s full scan, which took just 40 minutes — faster than McAfee, which took an hour. Trend Micro was able to detect almost all of the malware on my disk, which is pretty great (this result is almost as good as top competitors like Norton and Bitdefender). My computer speeds weren’t affected while running the scan, either — I was still able to stream HD video.

The scanner comes with several other helpful options. You can adjust the level of protection sensitivity, change the notification settings, and even ask Trend Micro to automatically delete unsafe files and PUPs (potentially unwanted programs), or choose to deactivate the machine-learning aspect of the scanner.

Trend Micro Security Features

Trend Micro’s malware scanner is fast and powerful, and it doesn’t drain system resources. While its detection rates aren’t quite perfect, they’re close. Plus, its scanner is a lot quicker than those of other antiviruses such as VIPRE and McAfee, and it includes a ton of convenient settings if you want the ability to fine-tune your antivirus experience.

Real-Time Protection

Trend Micro’s real-time malware protection is basic but effective. It monitors your activity on the web and stops you from downloading any malicious files or attachments. It also monitors files on your desktop and blocks them from making changes on your computer.

Trend Micro’s real-time protection can defend against:

  • Malware.
  • Potentially Unwanted Programs (PUPS).
  • Ransomware.
  • Exploits.

The real-time protection is as good as the scanner. To test it, I attempted to redownload the same archive from my malware scan (containing nearly 1,000 samples). Trend Micro’s real-time scanner detected every single malware file, preventing them from being downloaded and potentially infecting my PC.

Trend Micro Security Features

I also tested Trend Micro’s real-time protection against WICAR’s database of web-based exploits, and I was impressed that Trend Micro blocked all of the exploit attacks before they were able to target my browser and plugins.

Overall, Trend Micro’s real-time protection is extremely effective at preventing malicious files from running on your PC.

Phishing / Web Protection

Trend Micro Security Features

Trend Micro’s web protection is very good at blocking malicious and fraudulent websites. It does this by automatically comparing every site you visit with an online database of blacklisted sites. If the site you’re trying to visit appears on the database, Trend Micro will block access.

I tested the protection across Google Chrome, Mozilla Firefox, and Microsoft Edge. I tried visiting hundreds of sample phishing sites, and Trend Micro blocked my access every time. It even blocked access to websites that the default protections on web browsers like Chrome and Firefox failed to block.

I also really like how easy it is to whitelist safe sites. Trend Micro opens a little dialogue box every time it blocks a website, with the option to ignore its warning and visit the site, or even whitelist that site completely.

Overall, I was impressed with Trend Micro’s anti-phishing protection. It’s easy to use, and it blocked all of the phishing sites in my tests.

PC Health Check-Up

Trend Micro’s PC Health Check-Up is a Windows-only system tune-up feature that optimizes your PC in 6 ways. With one click, PC Tune-Up can:

  • Fix Security Vulnerabilities. Checks if your OS is up to date and if the computer’s firewall settings are secure.
  • Remove Potentially Incompatible Programs. Uninstalls programs that aren’t compatible with Trend Micro (such as other antivirus programs).
  • Reduce Computer Startup Time. Changes which programs boot up when you log into your PC.
  • Restore Disk Space. Empties the recycle bin, deletes duplicate files, and cleans temporary folders.
  • Clean Privacy Data. Removes personal data from Windows, messenger applications, and media players.
  • Protect Browser Passwords. Alerts you to passwords saved in your browser, and not Trend Micro’s password manager.

I wasn’t impressed with this feature. The PC Health Check-Up took just a few seconds to scan my computer, but it wasn’t able to save me any space. However, when I ran my PC’s built-in Windows Disk Cleanup app, it cleaned out almost 300 MB of space. The Reduce Computer Startup Time feature highlights the programs you can manually disable from launching at startup in order to improve your startup speeds. But this is available in Windows and Mac by default, so it doesn’t add much value to the tune-up feature.

Trend Micro Security Features

Overall, Trend Micro’s PC Health Check-Up isn’t that good. Many of its features are available on Windows by default, where they generally also perform better. The only benefit PC Tune-Up really brings is the ability to have all of your optimization features in one place, but otherwise, you could just stick with your system’s built-in clean-up features.

Privacy Scanner

Trend Micro’s Privacy Scanner uses various tools to promote privacy. It allows you to adjust your web browser and social media privacy settings for a variety of sites and browsers. To use it on your social media profiles, you need to download the Trend Micro Toolbar and be logged into the social media account you wish to scan. Trend Micro will then look at that account, and open a pop-up window that allows you to easily address any privacy concerns it finds. Trend Micro looks for:

  • Who can see your personal information.
  • If your social media profile appears on search engines.
  • Who can look you up using your email address.
  • Who can look you up using your phone number.
  • If advertisers can display targeted ads based on your activity.

I downloaded the Trend Micro Toolbar and tested it. I scanned my Chrome browser and my Facebook, X, and LinkedIn profiles.

Trend Micro Security Features

The scan only took a minute, and then listed all privacy concerns with an option to easily adjust them. Overall, it’s a convenient feature, especially because many social media sites make it pretty difficult for you to find, understand, or change your privacy settings.

However, the browser scanner portion of the privacy scanner was more disappointing. It only worked with Firefox in my testing, even though it’s supposedly also compatible with Chrome.

Trend Micro Security Features

Annoyingly, Trend Micro didn’t make it easy to fix this. When I clicked on Click here for easy instructions to fix the problem, I was taken to an irrelevant page. Eventually, I found the correct page and learned that you can’t run the privacy scanner on Google Chrome while signed into your Google account. It also gave me instructions on how to sign out of my Google account, but honestly, I don’t think any user will need this.

On Firefox, Trend Micro let me decide whether to allow tracking and password saving, and I could also turn the built-in anti-phishing protections on or off. While this is useful, these features are easily accessible in the web browser’s own settings, without Trend Micro.

That said, the Privacy Scanner’s social media protections are pretty useful, especially if you have a hard time finding and changing privacy settings across your social media accounts.

Trend Micro ID Security (Mobile Only)

Trend Micro Security Features

Trend Micro ID Security constantly scans the dark web and immediately alerts you if it finds any of your personally identifiable information (PII), including:

  • Email addresses.
  • Passwords.
  • Credit card numbers.
  • Bank account numbers.
  • Passport information.

It’s not quite as impressive as Norton, which uses AI technology and covers additional types of information, such as insurance numbers. But Trend Micro is better than TotalAV, which just uses Have I Been Pwned’s database to scan for breached emails.

Trend Micro’s data monitor sends leak alerts directly to your email or mobile when a breach is detected. If this happens, it notifies you about what information has leaked and instructs you to protect each leaked account with a stronger password, providing a hyperlink to the breached website so you can quickly make the needed changes.

In my experience, the email breach scanner worked quite well. To test it, I created a new email address and used it to register accounts on dozens of the internet’s sketchiest sites. Sure enough, when I used ID Security to scan for breaches, it turned up 20 different sites that had leaked my email address.

Trend Micro ID Security is only available on Android and iOS, which I found a little odd. PC and Mac users only get access to a basic email scanner through Trend Micro’s website.

Overall, Trend Micro’s ID Security is quite comprehensive. It offers more than most of its competitors’ comparable products, but it’s not as good as Norton’s. Being able to check if your emails, passwords, credit card numbers, and other personal information has been compromised is pretty great. But if you’re really concerned with identity protection, it’s better to choose a service with live support and protection for more types of information.

Password Manager

Trend Micro Security Features

Trend Micro’s password manager is a secure way to store sensitive data. I like that it uses 256-bit AES encryption (the best available), but I found it difficult to use and confusing overall. That said, it does come with some useful features.

Trend Micro’s password manager includes:

  • Unlimited password storage (premium version).
  • Password generator.
  • Two-factor authentication.
  • Automatic form filler.
  • Password auditing.
  • Biometric logins.
  • Secure notes.

The password manager is available as a browser extension and an app. The browser-based version is bundled with Trend Micro ID Protection, providing various privacy features and an ad blocker as well as a password manager. I’m a big fan of bundling, so I think this is great.

The app isn’t as good, though. Troublingly, I found that the app version doesn’t sync with the extension. When I added the browser version after saving several passwords via the app, I found my vault to be empty. What’s more, while the app says it’s available for Windows and Mac, I could only get the mobile version to work.

Trend Micro’s password manager operates on a zero-knowledge protocol, meaning if you forget this master password, you won’t be able to reset it. This is great for security, but it means you’ll have a problem if you do forget the password, as there are no account recovery options. In my view, this is a bit of a limitation. Other popular password managers like LastPass and Dashlane have several account recovery options, just in case you lose access to your account.

The password storage and auto-fill feature is really basic, but it works well. When you log into a website, Trend Micro will ask if you want to save your details. When you then return to a saved site, it will open a small dialogue box asking if you want to log in. It’s pretty quick and convenient, and it recognized all of my saved websites during testing.

Trend Micro also features a password generator. It allows you to generate a password consisting of 8–20 characters, which can contain upper- or lowercase letters, numbers, and symbols. This is a fairly useful feature, but it doesn’t include a passphrase generator like Bitwarden does.

Trend Micro’s password manager does the basics well, but it doesn’t have a lot of features compared to the top products on the market. It has easy-to-use password saving and autofill capabilities, and I like the functionality of its password generator. However, it isn’t very intuitive, and it’s not nearly as full-featured as competitors like 1Password.

Parental Controls

Trend Micro’s parental controls are basic but really intuitive. That said, they lack many features included in standalone parental control tools. You can use them to:

  • Block websites.
  • Set time limits on internet access, specific apps, or whole devices.
  • Block applications.
  • Get reports on user activities.

It’s pretty easy to use thanks to the startup wizard, which will take you through the setup where you choose the websites or applications you want it to block. There are also different age presets you can select if you just want Trend Micro to set everything up for you. I created a fake profile for a pre-teen child aged 8–12, who could only use the computer for 4 hours a day and only on the weekend. I also blocked this test profile from accessing certain applications on my hard drive.

Trend Micro Security Features

The website filtering worked pretty well. It can block 31 categories of websites, including:

  • Adult websites.
  • Communication media websites.
  • Controversial websites.
  • Shopping websites.
  • Entertainment websites.

When I tried to visit a banned website, it wouldn’t load. Instead, Trend Micro displayed a pop-up notification in the bottom corner of my screen telling me that the website had been blocked. If you click on the “Temporarily allow” or “Permanently allow” links within the message, it asks for your account password before allowing access to the blocked website. This is a really useful feature, and I imagine many parents will appreciate the ability to temporarily whitelist websites in this way.

Trend Micro Security Features

Trend Micro’s content filtering was pretty inconsistent. It worked on certain categories — such as adult websites — but struggled on others. For example, when I tried to filter out “weaponry,” I could still access many websites and videos about guns. However, filtering out dangerous YouTube videos is pretty tough for any parental control app. For example, Qustodio only lets you block YouTube access entirely or see what videos your kids have been watching — it doesn’t let you block individual videos. With that in mind, I recommend you check out our blog post about keeping kids safe on YouTube for some helpful tips.

Trend Micro’s image search filter didn’t work at all. With it turned on, I was still able to look at adult images on Google Images. Other parental control tools, like Net Nanny, can detect when your kid enters restricted words into Google Images and replace the restricted words with # symbols, preventing any inappropriate images from appearing in search results.

The time restrictions worked really well — I was able to limit the amount of time kids can spend on a device entirely and schedule time allowed for internet access. If your kid needs some more time online, you can easily add an extra hour by entering your password. Similarly, when their scheduled hours of computer/device use are reaching an end, a timer will appear warning them that they have 5 minutes before they’ll be logged out. You’ll then need to enter your password to regain access to the device. You can also enter your password during the 5-minute countdown to allow an additional hour.

The Program Access controls were pretty effective as well. I tried this with various applications, including video games, and each time Trend Micro successfully blocked them. I even tried to trick the app blocker by renaming blocked applications, moving them, deleting them, and reinstalling them, but none of these methods worked.

Trend Micro Security Features

However, I was disappointed in Trend Micro’s parental controls report screen. It only reports attempts to access blocked websites — so if your kid is accessing other inappropriate websites that haven’t already been filtered, there’s no way of knowing. It also doesn’t track application use, so there’s no way to know what your kid is spending their time on (e.g., if they’re playing video games or using educational apps).

All of the best parental control programs on the market have detailed reports that show every website your child has visited, every app they’ve tried to access, and the amount of time they’ve spent in each app. These are really helpful features for parents, and it’s a shame they’re missing from Trend Micro’s product.

Overall, I’d say Trend Micro’s parental controls are only okay. The content filtering is inconsistent, and I think the report screen should be much more informative. However, on the positive side, it’s super easy to use, with customizable web-filtering presets, automatic age-based protections, and a reliable application blocker.

Trend Micro VPN

Trend Micro Security Features

Trend Micro also comes with a VPN, and it’s pretty decent. Called VPN Proxy One Pro, it’s fast and user-friendly, but it does have some problems. Namely, it lacks some key features and collects too much data. It’s only bundled with Trend Micro’s most expensive plan (Premium Security Suite), but you can also buy a subscription as a standalone purchase.

VPN Proxy One Pro has very fast speeds, especially for a VPN offered by an antivirus company. It lets you choose between the WireGuard and OpenVPN protocols, so you can pick what’s best for you. My speeds were hardly affected while connected to a local server — websites loaded right away and videos started within 2 seconds and never buffered once they began. When I connected to a server halfway around the world, my speeds were about 20% slower. Still, it only took about 2–3 seconds to load videos and files downloaded fairly fast.

Here’s my connection speed while connected to my local network in Canada:

Trend Micro Security Features

Here’s my speed while connected to a local VPN server:

Trend Micro Security Features

And lastly, here’s what I got connecting to a server in Saudi Arabia:

Trend Micro Security Features

When it comes to security features, VPN Proxy Pro One protects your data with 256-bit AES encryption (the same used by banks and militaries). It comes with an ad blocker, and you can make it so it automatically launches when it detects an unsecured Wi-Fi connection, or you can enable the VPN to launch when it detects a specific Wi-Fi network, including your home network. VPN Proxy Pro One doesn’t say whether or not it has leak protection, but I tested each server location for leaks and never saw any — only the VPN IP address was displayed and not my own IP address.

However, there are a lot of things I don’t like about VPN Proxy Pro One. It doesn’t have a kill switch, which disconnects you from the internet if your VPN connection drops to prevent your data from accidentally leaking onto the internet. I’m also not a fan of its privacy policy, which states the VPN logs your location, your session duration, in-app purchases, and websites you visit (to protect you from web-based threats and network hacking attacks). It’s not easy to find the privacy policy for the VPN, and when you do, the language is too vague. I prefer a VPN that has a strict no-logs policy and doesn’t log any VPN traffic (like ExpressVPN and Private Internet Access).

Another downside became apparent when I tried to stream. I connected to a server in my country and tried logging into my Paramount+ and Amazon Prime accounts, but I couldn’t get through. The only service that worked for me was Netflix.

Plus, VPN Proxy Pro One has a very small server network, with servers in just 15+ countries. This prevents many users from connecting to a server in their home country or a nearby country for the fastest speeds. Another thing that bothers me is the VPN lacks extra features like split-tunneling or obfuscation tools. There are other antiviruses that bundle a VPN in their internet security suites that include better security and are more feature-rich.

Overall, VPN Proxy Pro One is a fast VPN that’s very easy to use. But it lacks a kill switch, has a so-so privacy policy, and is missing extra features that you will get from a top-notch standalone VPN provider.

Additional Features

In addition to the features mentioned above, Trend Micro comes with some decent additional features:

  • Pay Guard. Opens a secure browser window for online banking or shopping (Chrome, Firefox, Edge).
  • Data Theft Prevention. Blocks sensitive data such as credit card numbers from being sent over the internet.
  • Folder Shield. Adds extra security to selected folders to stop ransomware from encrypting them.
  • Trend Micro Vault. Stores sensitive files in a password-protected folder.
  • Trend Micro Diagnostic Toolkit. Generates troubleshooting logs, adds real-time scanning exceptions, reboots your PC into safe mode, and more.
  • Secure Erase. Deletes a file securely, so it can never be recovered (only available on the Premium Security, Maximum Security, and Internet Security plans).
  • Firewall Booster. Enhances Windows’ built-in firewall and blocks botnets from hijacking your PC.

Several of these additional features are pretty good. Whenever you navigate to a banking or finance website, Pay Guard prompts you to proceed in the secure browser to protect you from exploit attacks and pop-ups. While TotalAV and Avira feature secure browsers, they don’t offer the same one-click functionality that Pay Guard does. In my tests, Pay Guard worked for major international financial sites, but when I tried to visit my regional bank’s website, I didn’t get a recommendation to use Pay Guard.

I also like Trend Micro’s secure erase feature and secure file vault, but I’m not really sure if the firewall booster, folder shield, and data theft prevention are as good as advertised. That said, I do appreciate that Trend Micro offers so many additional features for improving security.

Trend Micro Plans and Pricing

Trend Micro offers 4 different plans. The most basic plan, Antivirus+ Security, is available for Windows (Mac users can get the similarly basic Antivirus for Mac plan). A slightly more advanced plan is Internet Security, which is only available for Windows. Maximum Security and Premium Security Suite are the premium plans, and they both work on PCs, Macs, Androids, iOS devices, and Chromebooks.

Trend Micro doesn’t have a free plan, although it does offer a few free features, such as House Call (an online security scan) and the Safe Filter for Kids browser extension. All of its packages must be bought on a one- or two-year subscription. However, Trend Micro offers a 30-day free trial on all plans, and all purchases come with a 30-day money-back guarantee.

Here’s a quick overview of each plan:

Antivirus+ Security Antivirus for Mac Internet Security Maximum Security Premium Security Suite
Platforms Windows Mac Windows Windows, Mac, Android, iOS, Chromebook Windows, Mac, Android, iOS, Chromebook
Price $14.95 / year $29.95 / year $39.95 / year $49.95 / year $54.95 / year
Number of device licenses 1 1 3 5 10
Malware scanning & removal
Real-time protection
Ransomware protection
Web protections
Secure browser
Firewall booster
Parental controls
PC optimization tools
Password manager
Dark web monitoring
Remote assistance

Antivirus+ Security — Basic Paid PlanTrend Micro Plans and Pricing

Antivirus+ Security (and the separate Antivirus for Mac) covers 1 device and includes real-time malware protection, as well as:

  • Ransomware protection.
  • Secure web browser.
  • Anti-phishing protection.
  • Firewall booster.

While it isn’t the most feature-rich plan, Trend Micro’s basic plan is a good option if you only want real-time malware protection and web protection. However, considering that Avira offers real-time malware scanning, PC tune-up, a password manager, and a web shield with its free antivirus product, I don’t think Trend Micro’s basic plan is the best deal on the market.

Internet Security — Advanced PC ProtectionTrend Micro Plans and Pricing

Internet Security includes all of the features included in Antivirus+ Security, as well as:

  • Parental controls.
  • Social media privacy protection.
  • PC optimization tool.
  • Protection for up to 3 PCs.

This package comes at a great price considering the number of features it offers (more than the similarly priced Panda Dome Advanced package). It’s a pretty good option for a family looking to protect up to 3 PCs, but I’m disappointed that this plan is only available for Windows users — especially when competitors like Norton offer multi-platform protection on their lower-tier plans.

Maximum Security — Advanced Multi-Device PlanTrend Micro Plans and Pricing

Maximum Security has all of the features included in Internet Security, plus:

  • Password manager.
  • Mobile protection.
  • Protection on up to 5 devices.

This plan can protect both Android and iOS mobile devices, as well as Windows, Mac, and Chromebook (yes, there are antiviruses for ChromeOS), so it’s great for those looking for comprehensive protection across multiple devices.

Premium Security Suite — Premium Multi-Device PlanTrend Micro Plans and Pricing

Premium Security Suite is Trend Micro’s most comprehensive plan. It includes everything offered in Maximum Security, plus:

  • Dark web/ID theft monitoring.
  • Personal VPN.
  • Protection on up to 10 devices.

Unfortunately, Trend Micro’s VPN has a few issues, which slightly reduces the appeal of this premium plan. There are also similarly priced plans with much better extras — like Norton 360, which includes features like ID verification and credit monitoring, stolen wallet protection, and stolen funds reimbursement. That said, Premium Security Suite allows for protection on up to 10 devices, so it’s a decent option if you’re looking for complete online security for your whole household.

Trend Micro Ease of Use and Setup

Trend Micro is really easy to set up and use. Installing it took me less than 5 minutes, and as soon as it started up, I was taken to an easy-to-navigate user interface (UI), where the main features were organized in 4 easy-to-read icons.

How to Install Trend Micro (Just 3 Simple Steps)

  • Step 1. Sign up for a Trend Micro plan (Premium Security gets you the best protection).
  • Step 2. Download and install the app. You’ll be provided with a link to download the program after paying, and given a code that you’ll need to enter to activate the product.
  • Step 3. Open the app, enter your code, and get protected.

Trend Micro Ease of Use and Setup

Every feature is accessible in a few clicks. Through the “Device” button, you can access security settings such as the real-time scanning options, the PC optimizer, and mute mode (which temporarily disables Trend Micro’s notifications).

The “Privacy” button on the main UI takes you to the Privacy Scanner and Social Media Protection. You can also configure your Pay Guard settings here (i.e., choose which websites you want to open in Trend Micro’s secure web browser).

Trend Micro Ease of Use and Setup

Finally, the Data Theft Prevention options are also available from the “Privacy” tab. As with Pay Guard, all you have to do is enter the information you want to be protected, and Trend Micro will handle the rest automatically.

Trend Micro Ease of Use and Setup

The “Data” button lets you access various data protection features. You’ll find the Folder Shield, Secure Erase, password manager (opens web extension), and Vault (password-protected folder) tools. Finally, the “Family” button gives you access to the Parental Controls, which only took me a few minutes to configure.

Overall, Trend Micro’s interface is intuitive and simple to navigate. This makes it easy to access and adjust every feature in just a few clicks.

Trend Micro Mobile App

Trend Micro Mobile App

Trend Micro’s mobile security for Android and iOS offers solid protection. It comes included in the Maximum Security and Premium Security Suite packages, but you can also buy it separately. It includes the following features:

  • Malware scanner (Android only).
  • Web protections.
  • SMS phishing (smishing) blocker.
  • App manager.
  • Anti-theft protection.
  • Parental controls.

The malware scanner worked really well during my tests. I downloaded an archive with hundreds of virus samples onto my Huawei P30 Lite Android phone, and Trend Micro managed to catch almost 100% of them. The mobile web protections are pretty good as well, and I particularly like the smishing (SMS-based phishing) blocker. It works just as well as the one included in Norton’s mobile app.

I also really like Trend Micro’s theft protections; you can remotely lock your device, wipe your data, locate with GPS, and even turn on an alarm. It will email you a picture of anyone who tries to unlock the app with the wrong PIN, too. To access these functions in the event of theft, you navigate to Trend Micro’s Lost Device portal on your web browser and log into your account. All of the anti-theft features are available in a super clear UI, and the “locate device” function pinpoints your device to within around 50–100 feet.

Trend Micro Mobile App

The parental controls work on the mobile app in much the same way as they do on the desktop app. The main difference is that there’s no way to schedule usage times like you can on the PC version, and there’s also no report screen to help track your children’s app and internet usage. If you want to schedule usage times on mobile, you should consider Qustodio.

Overall, I really like Trend Micro’s mobile app. It’s got good anti-malware protections, web protections, and robust anti-theft capabilities.

Trend Micro Customer Support

Trend Micro Customer Support

Trend Micro’s customer support provides various options, including:

  • Comprehensive knowledge base.
  • Phone support.
  • Live chat.
  • Email support.
  • Social media/forum support.

I was impressed by the comprehensive and user-friendly knowledge base. I discovered plenty of well-written articles that answered many of my questions.

The phone support is pretty excellent. If you’re in the USA, Canada, Australia, New Zealand, Singapore, or over a dozen other countries, there are options for standard weekday support or 24/7 premium support for those subscribed to Trend Micro’s Premium Security Suite.

Trend Micro Customer Support

I was able to get through to standard support from Canada really quickly and chat with a helpful agent who answered all of my questions. Getting in touch with the live chat agent only took me a minute, but it took a little bit too long to get my questions answered. The agent immediately asked me what my problem was and invited me to a remote session. It took over an hour, but we were eventually able to get the VPN working.

When I emailed, a customer service representative responded to me in 9 hours, which is quite speedy. Regrettably, however, they weren’t of much help. I queried if it was possible for me to view the websites my child has browsed via parental controls. They responded by requesting a screenshot and a serial number. It was clear they were merely following a script.

Trend Micro Customer Support

Overall, the customer support team was prompt and knowledgeable (especially the phone support), but the knowledge base is limited to a tiny number of FAQs.

Can Trend Micro Fully Protect You From Malware in 2023?

Yes, Trend Micro can fully protect you from malware. Its advanced malware scanner provides close to 100% malware protection and the web shield detected all of the dangerous websites in my testing. Trend Micro also comes with some pretty decent bonus features, such as a helpful privacy scanner that can secure your social media accounts, and basic parental controls that easily allow you to restrict how long your child can spend online and/or on a certain device.

However, there are some things I don’t like about Trend Micro. I didn’t think the system tune-up tools were very good, and the VPN and the password manager are mostly barebones when compared to what top standalone providers offer.

But overall, Trend Micro is a decent antivirus. It provides good anti-malware protection, a wide range of useful features, and a user-friendly interface. There are, however, a number of other companies offering better additional protections for a similar price. But all of Trend Micro’s plans come with a free trial and a 30-day money-back guarantee, so you can try one out risk-free and see if it’s a good fit for you.

Frequently Asked Questions

Can Trend Micro be trusted?

Yes, you can trust Trend Micro to keep you secure. I tested the antivirus scanner against nearly 1,000 malware samples, and it detected almost 100% of them. However, if you want to maintain total privacy, you should know that Trend Micro collects data on your malware detection records (which is pretty standard practice among antivirus developers). This is to help Trend Micro identify new threats and address them quickly, but you can opt out of data collection if you want to keep your data completely private.

How effective is Trend Micro at removing malware?

Trend Micro is one of the top antiviruses when it comes to removing malware. Its antivirus engine employs very advanced AI-based malware protection technologies to protect your computer from:

  • Malware.
  • Ransomware.
  • Trojans.
  • Phishing and malicious sites.
  • Many other cyber threats.

Trend Micro’s malware scanner achieved near-perfect detection scores in my tests, and is remarkably easy to use.

Can Trend Micro detect keyloggers?

Trend Micro’s real-time protection and machine-learning technology provide good protection against keyloggers, preventing them from infecting your PC in the first place. When I tested the real-time protection, I tried to download a handful of keylogger malware files, and Trend Micro managed to catch all of them before they could cause any damage.

Trend Micro doesn’t have additional keylogging protections, like an on-screen keyboard. If you’re specifically looking for this feature, I’d recommend checking out our list of the best antiviruses with keylogger protection.

Will Trend Micro work with Windows Defender?

No, the majority of Windows Defender’s features will turn off when Trend Micro is active. This is good news, because you don’t want multiple malware scanners interfering with each other (they can actually cancel each other out and put your device at serious risk). However, Trend Micro’s Firewall Booster does work with Windows Defender’s built-in firewall to add an additional layer of protection.

Is Trend Micro free?

No, Trend Micro’s antivirus products aren’t free. However, all of Trend Micro’s plans come with a 30-day free trial as well as a 30-day money-back guarantee, so you can make sure Trend Micro is right for you before committing long term. If you’re looking for a free antivirus program (which isn’t something I’d usually recommend), you should check out Avira, which is at the top of our list of the best free antiviruses in 2023.

Trend Micro Products & Pricing

$14.95 / year
Internet Security
$39.95 / year
Maximum Security
$49.95 / year
Bottom Line

Trend Micro is a decent antivirus with some helpful additional features. It caught most of the malware files in my tests, and the extra privacy features and anti-theft options are good for keeping your devices safe both online and offline. However, Trend Micro lacks some extra features that many competing brands offer, such as thorough reporting in the parental controls. Even so, I would recommend Trend Micro for anybody looking for an easy-to-use antivirus on a budget — but if you want the most comprehensive online security, you should consider a product like Norton 360.

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About the Author
Sam Boyd
Sam Boyd
QA Editor

About the Author

Sam Boyd is a QA Editor at SafetyDetectives. He has years of experience writing, reviewing, editing, and optimizing blog articles, and he has researched and tested hundreds of cybersecurity products since joining the SafetyDetectives team. When he isn’t exploring the latest cybersecurity products, he enjoys chilling out with video games, watching sports, and exploring new parts of the world with his family.

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