McAfee Antivirus Review: Is It Good Enough in 2025?

Our Score
9.4
OUTSTANDING!
Ranked 4th out of 70 antiviruses
Ranked 4th out of 70 antiviruses
Eric Goldstein
Eric Goldstein Chief Editor
Updated on: April 22, 2025
Fact-checked by Katarina Glamoslija
Eric Goldstein
Eric Goldstein
Published on: April 22, 2025 Chief Editor
Fact-checked by Katarina Glamoslija

McAfee Review: Quick Expert Summary

McAfee provides excellent real-time malware detection and web protection for a great price. It also has a ton of useful extras and is one of the few antiviruses that allow you to cover an unlimited number of devices.

McAfee’s antivirus scanner scored a 100% malware detection rate in all my tests. It identified and blocked simple and sophisticated threats, including viruses, trojans, spyware, ransomware, and cryptojackers. It also has great Windows, Mac, Android, and iOS apps.

McAfee includes:

  • Firewall and Wi-Fi network protection.
  • Anti-phishing protection.
  • Virtual private network (VPN).
  • Tracker Remover.
  • Password manager.
  • Parental controls.
  • Identity theft protection.
  • File Shredder.
  • And a lot more…

Most of McAfee’s features work as promised — the Web Advisor blocked more sites and exploits than Chrome and Firefox’s built-in security. I think it’s better than similar protections offered by premium competitors like TotalAV and Avira.

However, McAfee isn’t perfect. I don’t like that the full malware scan can cause system slowdown. The VPN could also use some improvements (I’d love to see split tunneling on Windows), but it’s still one of the best antivirus-bundled VPNs on the market.

Overall, McAfee is one of the best antivirus programs out there. It has a high-quality malware scanner, provides a wide range of security features, and is easy to use. You can choose between various 1-year plans (or a 2-year plan for McAfee Essential) with different features, many of which can protect unlimited devices. McAfee has a 30-day money-back guarantee on all plans, so there’s no risk in trying it out.

🏅 Overall Rank #4 out of 70 antiviruses
🔥 Firewall
🌐 VPN
🎁 Free Plan
(Android and iOS only)
💵 Pricing Starting at $39.99/year
💰 Money-Back Guarantee 30 days
💻 Operating Systems Windows, Android, Mac, iOS, ChromeOS

Try McAfee (30 Days Risk-Free)

March 2025 update: We retested McAfee and all of it’s features, updated our review with McAfee’s latest branding (including renaming Safe Connect VPN to Secure VPN), clarified the availability of web protection features, and refreshed the mobile section to reflect the new Android UI.

McAfee Full Review — Comprehensive Antivirus Suite That Can Protect Unlimited Devices

McAfee Full Review — Comprehensive Antivirus Suite That Can Protect Unlimited Devices

McAfee is a premium anti-malware suite with heaps of security features. I spent a few weeks testing McAfee’s protections across my PC, MacBook Pro, Samsung Galaxy, and iPhone, and I was really impressed with how well it performed in all areas. It comes with lots of extras, and they all work well.

McAfee is one of the most impressive antivirus programs in 2025 — it’s very reliable, easy to use, and can cover 5 to an unlimited number of devices (which is something that very few antiviruses offer).

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McAfee Plans & Pricing — Excellent Value Plans (With Extras for Families)

McAfee offers 4 different pricing tiers: Essential, Premium, Advanced, and Ultimate. Essential is available on a 2-year plan, while Premium, Advanced, and Ultimate are all available on a 1-year plan. Each is good value for money and has a 30-day money-back guarantee.

All McAfee plans include exclusive features for those with auto-renewal switched on. For example, if you have auto-renew on, you’ll benefit from McAfee’s Virus Protection Pledge (meaning you’ll get a full refund if any of your devices ever get a virus).

Note: Depending on location, McAfee’s plans may have different names, features, and subscription durations.

Here’s a quick overview of all of McAfee’s plans:

Essential Premium Advanced Ultimate
Platforms Windows, Mac, Android, iOS, ChromeOS Windows, Mac, Android, iOS, ChromeOS Windows, Mac, Android, iOS, ChromeOS Windows, Mac, Android, iOS, ChromeOS
Price $39.99 / year $49.99 / year $89.99 / year $199.99 / year
Number of devices 5 Unlimited Unlimited Unlimited
Malware scanning and removal
Real-time protection
Firewall
Web protection
Wi-Fi protection
Password manager
VPN
Identity monitoring
 
Parental controls
(Family plan only)

(Family plan only)

(Family plan only)
Data broker removal tool ✅ (manual) ✅ (automatic) ✅ (automatic)
Identity theft insurance ✅ ($1 million) ✅ ($2 million)
Lost wallet
Security freeze
Credit Transaction monitoring
Ransomware coverage ($25 K)
Credit lock

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

Antivirus Scanner — 100% Malware Detection Rates + Easy Scan Scheduling

McAfee’s antivirus scanner uses traditional malware detection methods and heuristics. This means it checks files against McAfee’s huge virus database and identifies potentially dangerous files based on their behavior. I tested McAfee’s antivirus scanner by downloading a massive database of malware files onto my PC — including viruses, trojans, rootkits, ransomware, and spyware. Then, I installed McAfee and ran a full system scan, which found every single threat.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee’s full system scan took around 1 hour to complete — this is on par with competitors like Bitdefender but slower than Norton, which took just 45 minutes in my tests. I also ran McAfee’s quick scan, which took under 2 minutes to finish, and the custom scan length depended on the types of files I chose to scan.

McAfee’s scanner does cause some system slowdown, which is the only thing I don’t like about it. When McAfee was scanning my PC, it ran slower than normal — I could still browse the internet and use word processing programs, but watching a video or playing a game was out of the question. Luckily, McAfee lets you schedule scans whenever you want, so you can schedule a full system scan to run when you know you won’t be using your PC. That said, some competitors like TotalAV don’t impact a system’s performance during system scans.

Overall, McAfee’s antivirus scanner is among the best on the market. If you’re looking for reliable protection against known and zero-day threats, McAfee is a really good choice. It has perfect malware detection rates, fast scans, and simple scan scheduling. My only complaint is that the antivirus scanner slowed down my PC during a full system scan, but you can easily schedule full scans during the night or when you’re not using your PC.

Firewall — Simple but Powerful Firewall (Good Network Protection)

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee’s firewall is powerful and easy to use. It runs out of the box, so it’s great for less tech-savvy users. In my testing, it detected a variety of network threats, including intrusions, exploit attacks, and unauthorized programs attempting to communicate with remote servers. It’s more effective than the built-in firewalls provided by Windows and macOS, but I have a few problems with it.

McAfee’s firewall is meant to be used alongside your built-in Windows firewall (rather than as a replacement for it), so it isn’t very customizable — it only lets you manage blocked applications. I’d like to be able to customize my ports, manage internet connections, set advanced rules, and more.

Other top antivirus suites, like Norton and Bitdefender, use a custom smart firewall. McAfee leaves all the heavy lifting to Windows Defender, which handles critical tasks like monitoring inbound traffic. You’re basically paying for an upgrade to a completely free product. Don’t get me wrong, it is better than Windows Defender, but there’s a lot of room for improvement.McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

The Mac firewall is also somewhat simplistic. You can allow or block incoming and outgoing connections and set custom rules for each Wi-Fi network you use, but that’s about it. It was pretty buggy during my tests — I had to uninstall and reinstall McAfee to get it to even switch on. While it’s an improvement over Apple’s built-in firewall, Intego has a more intuitive and customizable firewall for Mac.McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

But overall, whether you’re a Windows or a Mac user, the firewall provides decent network protection. I’d like to see the diagnostics tools provide more information about the threats they detect, and I wish they offered more customization options, but it’s still a good firewall to have in 2025.

VPN (Virtual Private Network) — Fast & Secure (Powered by One of the Best VPNs on the Market)

McAfee

McAfee Secure VPN is powered by TunnelBear (one of the best VPNs in 2025). It’s easy to use, has fast internet connection speeds, and is good for both privacy and activities like browsing and streaming content.

With servers in 48 countries, McAfee’s VPN has a pretty large network. It’s not as big as ExpressVPN (which has servers in 105 countries), but there are locations all over the world. The VPN protects your data with 256-bit AES encryption (one of the strongest encryption protocols out there), and it has a kill switch that automatically disconnects you from the internet if the VPN connection drops.

McAfee’s VPN follows a strict no-logs policy and won’t share your IP address or the sites you visit with any third parties. They don’t even retain this information for themselves. If you’re looking for a VPN to anonymize your internet usage, McAfee is a solid choice.

McAfee’s VPN allows access to Netflix, Paramount+, and lesser-known services like Pluto TV. I could sometimes access Amazon but could never get it to work with Disney+ or Hulu. If you’re looking for a VPN that consistently works with streaming services, I recommend ExpressVPN.

Another drawback is that McAfee’s VPN is missing features like split-tunneling on desktop (which allows you to choose which traffic travels through the VPN server and which traffic travels through your local network). The iOS and Android versions are more advanced, supporting split-tunneling and multiple VPN protocols.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

However, McAfee Secure VPN performed really well in my speed tests — I had very fast speeds when I was connected to a local server (I’m in the US), and it maintained decent speeds on distant servers in Europe and South America (although websites took 4–5 seconds to load when I connected to a server in Australia).

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee Secure VPN is fast and an ok choice for streaming. It has an intuitive interface, fast speeds on local servers, and works with Netflix. That said, it’s missing split tunneling on desktop and the ability to choose between multiple VPN protocols, features that are normally included in many standalone VPN providers.

Read our full McAfee Secure VPN review here

WebAdvisor (Windows & Mac Only) — Blocks All Dangerous Websites + Helpful Link Checker

McAfee WebAdvisor blocks online threats, including phishing sites, exploit attacks, and browser-based cryptojackers. It also provides security ratings for search results and links shared on a number of popular websites. I was prompted to add it to my browser shortly after installing the app.

WebAdvisor analyzes every website you visit for known exploits, and it also identifies phishing sites from a massive phishing database that is continuously updated.

It blocked every phishing site and exploit attack in my testing, detecting numerous dangerous sites that Chrome’s and Firefox’s built-in protections failed to detect — these results put it right up there with Norton and Bitdefender.

McAfee

WebAdvisor also includes an optional Secure Search mode, which assigns color-coded safety ratings to your search results. I tested it with Google and found it to be very accurate. Phishing pages were marked as dangerous while pirating sites were flagged as potentially containing illegal content. Every safe site was properly labeled as such.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

WebAdvisor can also rate links on social media networks like Facebook, YouTube, LinkedIn, Instagram, and Reddit. In my tests, it was surprisingly accurate, labeling most links as safe, and it correctly flagged phishing sites when a friend was hacked on Instagram. Unfortunately, despite the extension claiming it works on X, it did not during my tests.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

Overall, WebAdvisor is one of the best online protection tools. Its anti-phishing and anti-exploit protections are better than Chrome’s and Firefox’s built-in protections, and its search engine and social media link ratings are really helpful, especially for those who have trouble identifying unsafe sites.

Tracker Remover — Simple Tool to Clean Your Computer

Tracker Remover can remove the following system files and browser junk:

  • Web browser cookies and trackers.
  • Web browsing history.
  • Recycle bin items.
  • Temporary files.

It worked well in my tests and freed up 2.69 GB of space on my computer in less than a minute.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

I especially like how easy it is to view the details of the Tracker Remover scan. The results page showed me a list of categories and the total size and number of files associated with each. The largest portion for me was browser junk, but McAfee also found temporary files I didn’t need taking up space.

Overall, I found Tracker Remover easy to use and helpful, and I liked how detailed its scan results are. That said, I’d like to see some more optimization tools from McAfee. TotalAV, for comparison, can clean more junk off my computer and includes extras like a startup optimizer and game booster.

Password Manager — Basic Set of Features (Extremely User-Friendly)

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee’s True Key password manager provides good password protection and decent functionality, but it’s missing some of the additional features included in the best standalone password managers in 2025.

True Key stores and syncs user data in the cloud using 256-bit AES encryption and zero-knowledge architecture — this prevents anyone from accessing your saved logins. McAfee’s password manager can be installed on Windows, Mac, iOS, or Android devices and supports Firefox, Chrome, Safari (iOS only), and Edge.

True Key offers unlimited password storage across devices, credit card and document storage, secure notes, a password generator, and zero-click auto-filling.

However, I was disappointed that True Key doesn’t offer a good 2FA option (you can log in on mobile devices or Windows devices with Windows Hello using biometric scanning, but True Key isn’t compatible with TOTP authenticators or USB tokens like Yubikey).

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

I also don’t like that True Key is missing secure password sharing, password vault auditing, and password breach monitoring — top competitors like 1Password and Dashlane include these features and much more.

That said, True Key is a good basic password manager. I found it very easy to generate, save, and auto-fill passwords. You can set True Key to auto-fill passwords with a single click or even automatically enter your login information when you navigate to a saved website (which is a good time-saver).

True Key also offers simple master password recovery — if you forget your master password, McAfee will send you an email to change your password. This is convenient, but it can also be a security risk. Luckily, McAfee lets you disable email-based password recovery.

Overall, I like how user-friendly True Key is. Even if its features are limited compared to the best standalone password managers, it’s still a useful addition to Total Protection.

Read our full McAfee TrueKey review here

Parental Controls — Great App + Web Blocking Capabilities (Better Than Most Antivirus-Bundled Parental Controls)

McAfee Safe Family offers excellent parental controls for Windows, Android, and iOS (but not for Mac).

Safe Family allows you to:

  • Filter web content.
  • Limit device usage and internet access.
  • Block specific apps.
  • Track device location (within 30 feet/10 meters).

When I tested Safe Family, I found its interface very intuitive and uncluttered. I like that McAfee offers presets for every child’s app usage and web usage rules based on age. You can then manually adjust permissions for individual apps and content categories, add websites to be blocked, and schedule screen time for each child.

McAfee

Every feature worked as promised during my tests. I tested it against a variety of content, including pornographic websites, violent games, social media sites, and sites hosting hate speech — it blocked all of these unsafe sites and logged my searches (this is great for parents wanting to stay informed about what kinds of content their kids are searching for).

That said, I had some serious issues getting the parental controls set up. I added my PC as a child’s device without any problem. However, I hit a roadblock when I installed the Safe Family app on my Android phone and tried to set it up as a parent’s device. The app told me my McAfee trial had expired even though I’d just purchased a subscription! Oddly enough, I could set the same phone up as a child’s device without any problems. However, I eventually cleared this up with help from support.

McAfee Safe Family also blocked me from downloading new apps and prevented me from making in-app purchases without parental permission. I could not uninstall McAfee Safe Family without entering my parental login details. I also like the Family Requests option, which allows your kid to ask you for permission for extra screen time or to access a blocked website or app.

One of Safe Family’s best features is its location tracking. You can track your child’s devices to within 10 meters, and your child can also send a quick update when they’ve safely arrived at their destination. I tested the location tracking with my daughter’s iPad and was surprised at how accurately Safe Family could track her device — it was much more responsive and precise than Apple or Google’s “Find My” tools.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

However, McAfee Safe Family lacks key features offered by other top parental controls. These include YouTube monitoring, phone call and text message monitoring, and an emergency contact feature (allowing your kid to quickly contact a family member or trusted friend if they are in danger). Unfortunately, the iOS app is far more limited, lacking web filtering, uninstall prevention, and the ability for children to request access to blocked apps. If you need a good parental control app for iOS, recommend Qustodio.

Overall, McAfee Safe Family is an excellent parental control app. I like the app, website blocking capabilities, and location tracker, but I’d like to see McAfee add features like YouTube monitoring.

Identity Monitoring — Monitors a Huge Range of Personally Identifiable Information for Leaks

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

McAfee’s Identity Monitoring provides real-time monitoring for a huge variety of personally identifying information (PII) using live dark web monitoring along with Experian’s credit network. It’s available for customers in 30+ countries, including the UK, the US, Australia, Brazil, Canada, France, Germany, Italy, Japan, New Zealand, and Spain. This is much better than TotalAV, which only offers its ID theft protections to US-based customers.

McAfee’s Identity Monitoring tool lets you monitor the following information to see if it was involved in a data breach:

  • SSN (Social Security Number).
  • Dates of birth.
  • Driver’s licenses.
  • Tax IDs.
  • Passports.
  • Medical IDs.
  • Email addresses.
  • Phone numbers.
  • Credit and debit cards.
  • Usernames.
  • Bank accounts.

You can only monitor a limited number of items in each category, with the family plans providing identity monitoring for 2 adults. In general, these limits aren’t an issue. For example, I don’t know anyone with more than 10 credit cards or physical addresses. The exception is that family plans only let you monitor 1 social security number, which is odd given that you can enter 2 passport numbers.

If any of your information has been breached, McAfee will immediately inform you. It details the incident and gives a step-by-step guide on how to respond.

McAfee Security Features — Perfect Malware Detection, Excellent Web Protection & More

This is all standard but McAfee also has some rather unique features, namely Personal Data Cleanup and Online Account Cleanup. The former is a data broker removal tool. Just like Norton’s Privacy Monitor, Personal Data Cleanup makes it easy to request that companies stop selling your data. On the best plans, this whole process is handled automatically.

Online Account Cleanup looks for potentially compromised accounts associated with your email address. I entered my old junk email address and found a frankly concerning number of accounts that had resulted in my phone number and other types of personal information being leaked. McAfee made it easy to delete or disassociate these accounts from my real identity. I don’t know of any other antivirus that offers an equivalent feature.

On top of that, you can get identity theft coverage of up to $2 million, credit monitoring, Lost Wallet Protection, ransomware insurance, financial account monitoring, and more. McAfee can also initiate a credit freeze on the highest-tier plan if you’re at risk of identity theft.

Overall, McAfee Identity Monitoring offers strong identity theft prevention with a variety of tools to monitor a good range of PII — it’s an excellent and affordable option for users in many different countries who want to safeguard their identity.

Additional Features — Social Privacy Manager, Secure File Shredder & More

McAfee offers several more security tools, including:

  • File Shredder.
  • Social Privacy Manager.
  • Deepfake detector (Lenovo AI laptops only).
  • Anti-tracker.

The File Shredder is a nice addition. It writes over your sensitive deleted folders, so they can’t be restored. It can completely remove files and whole folders in just a few seconds. Simply right-click any file, and you’ll see the option to shred it (incidentally, you can scan files using the same method).

McAfee also has a tool that makes optimizing your privacy settings on social media sites easy. Once added to your browser, Social Privacy Manager will scan for your accounts on sites like Google, YouTube, Facebook, and TikTok and automate your settings for maximum privacy.

There’s also a free browser extension that blocks websites from tracking you. McAfee Anti-tracker (not to be confused with Tracker Remover) stops websites from gathering information about you. It’s a good feature, but I wish it were integrated with WebAdvisor.

Overall, McAfee’s additional features are pretty good, and I appreciate that the company works hard to provide an array of useful protections with its premium antivirus offering.

McAfee Ease of Use & Setup — Simple + Easy-To-Navigate Dashboard

How to Install McAfee (Just 3 Simple Steps):

  • Purchase McAfee and create an account. Choose the McAfee product that best suits your needs. After selecting your plan, you’ll be prompted to create an account. Follow the on-screen instructions to set up your McAfee account.
  • Download the McAfee installer. Once your account is set up, you’ll be redirected to a page featuring a “Download” button. Click on it to download the McAfee installer tailored to your operating system. After the download is finished, open the installer and follow the on-screen instructions.
  • Activate and set up McAfee. After installation, open the McAfee software. You’ll be prompted to log into your account or enter a code. Once you’re in, McAfee will give you a brief app tour and instruct you on how to run your first scan.

McAfee’s download and installation only took a few minutes. Immediately after installation, McAfee offered to run an antivirus scan, which took about an hour on my PC.

The McAfee app’s dashboard is simple enough. There are multiple ways to navigate to most features. The home page has shortcuts to the scanner, VPN, personal data cleanup tool, and identity monitoring dashboard. Alternatively, you can click the 4 squares on the left toolbar to find links to all of McAfee’s features.

Some of the home screen buttons are useful — for example, the Antivirus button opens a window where you can easily schedule a scan, select from different scan types, or run a quick scan of your system. However, ultimately, I think navigating through the sidebar on the left is easier.

McAfee Ease of Use & Setup — Simple + Easy-To-Navigate Dashboard

McAfee also provides a 4-digit score to indicate how protected you are. There is a Protection Score button in the sidebar, but you can’t see your score from within the app for some reason. I only found a link to the web dashboard. Clicking on it, I saw my score and some contextual information about how to raise it, but ultimately, I don’t think it’s a very useful feature.

McAfee Ease of Use & Setup — Simple + Easy-To-Navigate Dashboard

Accessing the parental controls is way harder than it needs to be. You must use a dedicated mobile or desktop app to view reports about your child’s activities and set rules. Norton lets you do this through the web dashboard, which I find much more convenient.

For the most part, though, McAfee’s features are easy to use. The app has a lot of redundancies, but this just means there are multiple ways to access every feature. I wish you could access the parental controls from the McAfee dashboard. It’s also a shame that your Protection Score isn’t visible within the app, but considering how many features it has, McAfee makes its security tools pretty simple to find and utilize.

McAfee Mobile App — Affordable Mobile Apps for Both iOS & Android

McAfee Mobile App — Affordable Mobile Apps for Both iOS & Android

McAfee offers solid mobile security apps for iOS and Android. The app’s interface is uncluttered and easy to navigate. Simply scroll down from the home screen to find every feature.

McAfee detected all of the Android-specific malware on my device after a 10-minute scan. I was pretty impressed with the speed and accuracy of this scan — many competitors fail to catch files like rootkits, adware, and data-gathering spyware apps.

Scam Protection is another handy feature, given the rise of scam text messages. I set it up with just a few taps. By the end of the day, it had detected and blocked multiple scam text messages. You won’t see anything when it blocks a message, but you can check within the app to see a list of its blocked messages.

McAfee doesn’t offer an antivirus scanning feature for iOS, but it does offer a smart scan that looks for device vulnerabilities, excellent anti-phishing protections, and more.

Unfortunately, McAfee lacks basic anti-theft features. However, there are still some other useful features of McAfee’s mobile app, including:

  • Wi-Fi network scanner. Scans every Wi-Fi network for security issues.
  • Secure VPN. Encrypts your browsing traffic and protects your true IP address (but it’s not as good as standalone VPNs like ExpressVPN).
  • ID theft protection. Alerts you if your email address is found in any data breaches.
  • Social Privacy Manager. Changes your settings to maximize privacy on sites like Facebook, YouTube, Google, TikTok, and more.

McAfee’s mobile app isn’t the most feature-rich option (I much prefer Norton’s mobile app), but it’s an affordable choice for both iOS and Android — especially if you get it with McAfee’s Premium plan.

YouTube Video

McAfee Customer Support — Helpful Live Chat, Comprehensive Knowledge Base & Good Phone Support

McAfee’s customer support options include:

  • Chatbot.
  • Live chat.
  • Phone support (24/7 in certain countries).
  • Online knowledge base.

McAfee Customer Support — Helpful Live Chat, Comprehensive Knowledge Base & Good Phone Support

Contacting McAfee’s support team by phone is extremely handy, particularly when you have a pressing query. When I encountered a problem with my plan, the phone support team efficiently upgraded my plan, handled my refund, and even provided a discount within a few minutes. There are phone lines in 40+ countries, many of which are available 24/7.

You can also get support through live chat. You have to go through a chatbot first, but I was connected to an agent in just a few minutes when I asked. The agent answered my first question quickly. When I asked for another, more complicated one, she took the time to do her research rather than bombarding me with marketing language. I appreciated this, as some antiviruses treat support as a way to sell their products.

You can only talk to a human during certain hours. McAfee doesn’t publish when this type of support is available, so you may have to try a few times to reach someone. Sometimes, the bot simply told me to call the phone number when I asked to speak to a real person.McAfee Customer Support — Helpful Live Chat, Comprehensive Knowledge Base & Good Phone Support

McAfee’s phone support agents always offered to take control of my PC through a downloadable applet and fix issues while I watched them do it. Beginner users might find this appealing, but I prefer to ask for instructions and do everything myself. My questions were always answered in detail, and I was given a case number for every inquiry in case I needed to follow up on it.

For the moment, McAfee’s support forum is offline. It is in the process of being relaunched, but there’s no telling when it will come back. The forum was very active and helpful in the past, so there’s reason to hope the new version will be just as good when it launches.

I was very pleased with the knowledge base. Many pages outline how to use McAfee’s features, overcome common issues, and much more. There are also quite a few helpful video guides alongside easy-to-follow step-by-step instructions. It’s also really easy to request a refund via your McAfee account.

Overall, I found McAfee’s support excellent. My only complaint is the lack of accessible email support, but chat support mostly makes up for this. Beyond that, the knowledge base and the phone support are very good. I was particularly pleased that phone support is available even if you’re on a free trial.

What McAfee Can Do Better — The Firewall Isn’t Very Customizable

McAfee is a great antivirus, but it could be even better with some changes. To start, I’m a little disappointed with the firewall. Most top antiviruses have their own secure firewalls, but McAfee just fortifies your built-in firewall. There aren’t many customization options, and I had trouble starting it on my Mac. Don’t get me wrong, it’s better than the default firewall that comes with Windows, but I’d prefer to see something like Norton’s customizable smart firewall.

Another drawback is the lack of anti-theft features. Competitors like Bitdefender include tools to track lost devices, sound alarms, and remotely lock or wipe data. These features are invaluable for laptops and mobile devices, and McAfee’s absence of such capabilities is disappointing.

This one’s a bit of a minor nitpick, but I wish McAfee would consolidate its browser extensions. As it happens, you need 4 browser extensions to take advantage of all of McAfee’s features. It would also be great if parents could access reports about their children’s devices through the web dashboard.

Overall, though, McAfee provides a powerful security suite. The malware scanner is great, and the product is packed with a wide range of features. While some features could use some improvement, it’s still better than a lot of antiviruses on the market.

Is McAfee the Best Antivirus in 2025?

McAfee’s provides well-rounded security suites, and its antivirus scanner is one of the best I’ve ever tested — McAfee scored a 100% detection rating in my testing, successfully identifying and removing all types of malware. The only minor downside is that the full scan may cause system slowdown, but this can be prevented by scheduling scans when you’re not using your computer.

McAfee’s web protections are exceptionally good, and its parental controls and mobile apps have excellent features inside intuitive interfaces across a variety of devices. I think McAfee’s VPN and password manager are decent, but they aren’t nearly as good as the top standalone VPNs and password managers.

Overall, McAfee is one of the best internet security suites on the market, with a huge number of useful features and super affordable plans for individuals and families. Whether you pick up the Essential plan for 5 devices or the Premium and Advanced plans for unlimited devices, you’re getting excellent malware protection for PCs, Macs, Androids, and iOS devices for a great price.

McAfee also offers excellent customer support and a risk-free 30-day money-back guarantee.

If there’s something we haven’t covered in our McAfee review that you’re curious about, send us a message — we’ll be happy to carry out extra tests and answer any questions.

Frequently Asked Questions

McAfee Products & Pricing

Plus
$39.99 / year
Free Trial
Premium
$49.99 / year
Free Trial
Advanced
$89.99 / year
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Bottom Line

McAfee is one of the best antiviruses in 2025. Its powerful anti-malware scanner has perfect detection rates for all cyber threats. It includes excellent real-time web protections and reliable extra features like a password manager, parental controls, identity theft protection, and much more. McAfee has easy-to-use apps and excellent customer support. I did have some issues with setting up the parental controls, and it would be great if the VPN had better streaming support and split tunneling on desktop. That being said, McAfee is still a great value, offering budget-friendly payment plans for both individuals and families. All of McAfee’s plans are backed by a 30-day money-back guarantee.

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About the Author
Eric Goldstein
Eric Goldstein
Chief Editor

About the Author

Eric Goldstein is Chief Editor at SafetyDetectives. As an internet security researcher and IT journalist, he has over 3 years of experience writing and editing articles and blog posts about VPNs, parental controls, and other cybsersecurity products and tools. In addition, Eric writes and edits news stories focused on cybersecurity issues for SafetyDetectives. He also spent 20+ years as a sportswriter for multiple media outlets and served in a communications role for a national corporation. When he's not working, he can be found spending time with his family, working out, and watching his favorite sports teams.
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McAfee User Reviews

*User reviews are not verified

116 164
Based on 280 reviews in 27 languages 6.6
Language
You can trust the Community! Companies can't ask us to delete or change user reviews.
Larry Andress
Larry Andress
United States
2.0
Terrible Customer Svc
Windows User
It is easy to sign up and pay them but if the McAfee doesn't agree with your computer system it is a nightmare getting their refund, even after only 12 days trying McAfee. Instead of electronic back to purchase card, they make you wait 3-4 weeks and will "mail you a check". Terrible customer service.
Marie
Marie
Canada
2.0
Quite frustrated with McAfee.
Windows User
I have a McAfee on my laptop. I have their 2-year-plan for 10- devices. My laptop is hacked recently. The hacker successfully penetrated McAfee's internet security. and disabled the real-time protection, antivirus, and VPN. The hacker is remotely controlling my laptop every time I connect to the internet. McAfee's security protection is not as good enough to stop sophisticated hackers as these. I have almost a year left, but I am stopping my subscription and will ask for a refund.
Ben
Ben
Canada
2.0
Get ready to lose money
Android User
Bought McAfee kept hijacking my computer and switching my search engine. Also slowed down up loading. Called customer service to politely ask for a refund. The rep started arguing with me that it's impossible. Yet had the same computer for 10 years with no issues. In fact, since deleting the software I never had an issue. I told the rep to keep the money and hung up. The guy called back 3 times.

The rep said it's not possible that it was MacFee yet, as soon as I got rid of it, the issue resolved. Even if it's true what the rep said, then the system is still crap since it missed the virus malware that was causing the issue.

Not only is it a crap system in my opinion, they will no refund your money for a substandard software. My advise ...Show More
Santoshkumar P
Santoshkumar P
India
2.0
Very Bad
Windows User
I have used this but its make my computer dam slow I have removed McAfee and installed other best antivirus... I did not like McAfee.. I have faced problem with this because had subscription. Finally decided I do not want this and removed.... I future I never use this and never suggest anybody...
user avatar
Jurabek Santoshkumar P
Dear Santosh,

Hi there read your comments regarding McAfee and I think the same also facing with slowness of my PC. Can you please advise which antivirus is best one for personal use, thank you.
JOANNE GILLET
JOANNE GILLET
United States
2.0
TIME CONSUMING
Mac User
I HAVE USED MCAFEE FOR A FEW YEARS OR MORE AT LEAST. I CHANGED OVER FROM NORTON A WHILE BACK. BUT I CANNOT REACH SUPPORT AND ALWAYS GET A CHAT PERSON AND AFTER AN HOURS TIME THEY STILL CANNOT HELP. THIS HAPPENED LAST YEAR. TILL A SUPERVISOR CALLED ME AND FIXED IT.
I THINK THEY ARE NOT TRAINED AND READ FROM A MANUAL AND WHEN THERE IS SOMETHING THAT IS NOT WORKING THEY CANNOT HELP SO THYE JUST WASTE MY TIME!!
I HAVE PC'S AT THE OFFICE THAT ARE COVERED. TO RENEW IT SAID $99. THEN I GOT SOMETHING AFTER I RENEWED ON MY MACBOOK THAT SAID $59. AND I HAD ALREADY PAID TH E$99.
I CANNOT LOAD THE PROGRAM AND HAVE FOLLOWED GUIDELINES TO THE T. IWAS ON CHAT FOR ALMOST AN HOUR AND ENDED UP IN SAME PLACE AND HE TOLD ME TO RESTART COMPUTER AND I LOST CH...Show More
user avatar
Bubba Jones JOANNE GILLET
All cap typing is very poor forum etiquette, and highly frowned upon. Typing in all caps implies YELLING AND SCREAMING, certainly not your intent. Sentences and paragraphs in all cap words are more difficult reading than all lower...Show More
Zanmeister
Zanmeister
United States
2.0
The inside scoop from a customer
Mac User
1) The 1st year is $39.99 but renewals are more like $115.60/year (with tax)
2) Yes, you can cancel at any time - BUT – if you pay for the entire year, you will probably wait until the subscription will renew. HOWEVER, if remove AUTO RENEW MCAFEE will not stand behind virus protection (NO 100% guarantee on virus protection if you remove auto renew).
3) OFFSHORE customer support; Let’s hope you do not ever need to speak with customer support. I had numerous issues with them.
a) Scheduled calls which they set the day/time for but then they would never call during those times.
b) They would always call me very late at night (India Hours); or late SUNDAY night (8pm)
c) They left voice messages, but their English was so bad I could not unde...Show More
AF
AF
United States
1.0
Unhappy with this program
Windows User
I've had Mcafee for years. All of a sudden the ability to right click on a file and shred it has disappeared. If I put the file in the recycle bin and shred from the program (indicating to shred the recycle bin), it just spins around for hours and does nothing! I won't be renewing this again. Terrible service, annoying harassment to renew, trying to force autopay -- no thank you!
United States
1.0
Junk
Android User
Warning warning warning warning
Do not use mcafee
The rates keep going up
They don't notify you about the hiking rates if you have automatic renewal they just take it out of your account
They? Tell you one thing on the phone and then do the opposite. I've been on the phone for twenty hours and they would not resolve it trying to get a refund
Do not use mcafee
The Big Duck
The Big Duck
United Kingdom
1.0
Terrible and Just spams you constantly
Windows User
Worst AV I have ever used. Constantly get spamming pop-ups that just don't go away!
Alan Patrignani
Alan Patrignani
United States
1.0
Worst Product and Worse Customer Service
Mac User
Bought and installed McAfee for 5 devices on my Mac. Then it all started. Every time my iOS updated, McAfee went out of date. Now I continuously have warning messages that my Firewall is not ON, and that there is no Real-Time Scanning. Their software does not allow me to turn them on through my computer. I have made several phone calls to customer service(who knows how many hours that involved) and each time their techs could not solve the issue. Each time they referred me to the 'next level' tech, who is NEVER available. At that point they take your name and promise to call you back, but they NEVER do. Following the first return phone call promise that was broken, I specifically told them that I had not faith that they would call be back, ...Show More
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